E-Commerce Manager

Job Overview

The E-Commerce Manager is responsible for managing and driving online sales performance across all online channels for skincare and dietary supplement products. This role oversees e-commerce platforms, campaign execution, live stream, online merchandising, brand collaboration, and performance optimization to ensure sustainable growth, strong brand presence, and an excellent customer experience.

Job Description

• Develop and execute e-commerce strategies to drive online sales growth and achieve revenue targets.
• Set sales targets, forecast online performance, and manage budgets to achieve revenue and profitability goals.
• Monitor e-commerce trends and competitor activity to identify growth opportunities.
• Manage and optimize e-commerce platforms, including marketplaces (e.g., Shopee, Lazada, TikTok, Line Shopping) and brand-owned channels (website, social commerce).
• Plan and manage live streaming activities across platforms (e.g., TikTok, Shopee, Lazada, and other relevant channels) to drive engagement and sales.
• Lead the planning and execution of online promotions, product launches, and campaigns in alignment with brand strategy.
• Coordinate with marketing and performance teams to drive traffic and conversions.
• Track and analyze key performance metrics such as traffic, conversion rate, average order value (AOV), consumer behaviour, campaign performance, and sales performance.
• Generate regular performance reports and provide actionable insights for improvement.
• Work closely with Marketing, Content, Creative, Operations, and Customer Service teams to ensure alignment and effective execution.
• Develop opportunities for collaboration with relevant brands, partners, and influencers to expand online reach and drive sales growth.
• Identify new tools, platforms, and opportunities to enhance online business performance.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or higher in Business Administration, Marketing, Digital Commerce, or a related field.
• Minimum 5-7 years of experience in e-commerce management, ideally in the beauty, skincare, or FMCG and Retail sector.
• Strong leadership and strategic thinking abilities with hands-on experience in digital operations.
• Familiarity with key e-commerce platforms (Shopee, Lazada, TikTok, Shopify, etc.).
• Data-driven mindset with strong analytical and problem-solving skills.
• Proficiency in relevant tools (e.g., Google Analytics, marketplace dashboards, Excel).
• Excellent communication skills in English (preferred).
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Health & Life Insurance (OPD+IPD+ER)
• Birthday Leave (1 Day)
• Personal Leave
• Annual Leave (10 Days)
• Public Holiday not less than 13 days.
• Free INGU Products [Core product routine only].
• 50% Discount for products other than the Core product routine.
• Traveling Expense (Actual).
• SSO
• Friday snacks.
• Workshop and training with industry leaders and professionals.
• Annual bonus based on performance.
• INGU Library.
• INGU Clinic: Monthly One-on-one with Managing Directors
• Outing.
• Basket for visiting the sick.
• Funeral Allowance.
• Transportation.
• Newborn’s Gift.