E-Commerce Manager

About the role

We are looking for a highly driven and results-oriented E-Commerce Manager to lead and grow our online sales channels. The successful candidate will be responsible for managing day-to-day e-commerce operations, driving online revenue, improving customer experience, and developing strategies to maximize the performance of our digital stores.

Key responsibilities

• Manage and oversee daily operations of the Company's online stores and marketplaces
• Ensure products, pricing, promotions, inventory, and store information are accurate and updated
• Monitor orders, fulfillment, cancellations, returns, refunds, and customer concerns
• Coordinate with Warehouse, Logistics, Finance, Marketing, and Store Operations teams to ensure smooth order fulfillment
• Develop and implement strategies to achieve monthly and annual e-commerce sales targets
• Monitor daily, weekly, and monthly sales performance
• Manage and optimize Shopee, Lazada, TikTok Shop, and other relevant online platforms
• Improve product listings, titles, descriptions, images, keywords, and product visibility
• Manage and monitor marketplace advertising and paid campaigns
• Prepare regular reports on sales, traffic, conversion, advertising performance, inventory, and other e-commerce KPIs

About you

• Bachelor's degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or a related field
• At least 3–5 years of experience in e-commerce, marketplace management, digital sales, or a related role
• Proven experience managing Shopee, Lazada, TikTok Shop, or similar platforms
• Strong understanding of e-commerce operations, online merchandising, promotions, and digital marketing
• Strong analytical and problem-solving skills
• Good understanding of sales and e-commerce KPIs
• Proficient in Microsoft Excel/Google Sheets and reporting tools
• Excellent communication, coordination, and organizational skills
• Highly proactive, detail-oriented, and results-driven
• Willing to work in a fast-paced retail/e-commerce environment

Benefits

• Competitive salary package
• Performance-based incentives
• Opportunities for career growth
• Dynamic and fast-paced work environment
• Opportunity to lead and grow the Company's e-commerce business