E-Commerce Manager

About the Role

We are looking for a hands-on E-Commerce Manager to take ownership of our online sales across Shopee, Tokopedia, TikTok Shop and our website.

You will be responsible for driving growth across our online channels, with significant ownership of strategy, execution and results. This is a commercial, data-driven role for someone who is comfortable working directly inside marketplace platforms, managing campaigns and analysing performance at SKU and campaign level.

You will report directly to the founder.

Your Responsibilities

• Manage and grow Shopee, Tokopedia and TikTok Shop, including product listings, pricing, promotions, vouchers and campaign participation

• Plan and optimise marketplace advertising across Shopee Ads, Tokopedia Ads and TikTok Ads

• Analyse performance at platform, campaign and SKU level, including GMV, conversion, AOV, ROAS, ACOS, traffic and contribution margin

• Develop strategies to improve marketplace performance and maximise profitable growth

• Build and grow our TikTok Shop, including affiliates, creators, livestreaming and paid campaigns

• Manage our KOL and affiliate programme, tracking sales and ROI by partner

• Work with our social media agency to connect content performance with e-commerce sales

• Improve website conversion, SEO and online merchandising

• Manage email and WhatsApp CRM campaigns to drive repeat purchases

• Produce clear weekly/monthly performance reports with specific recommendations and actions

• Monitor competitor activity, marketplace changes and emerging opportunities

What We Are Looking For

• 3–5+ years of hands-on marketplace experience in Indonesia

• Proven experience managing and growing Shopee and Tokopedia

• Strong understanding of marketplace advertising, promotions and commercial mechanics

• Experience with TikTok Shop and TikTok Ads

• Demonstrated track record of growing GMV and improving ROAS/conversion

• Strong analytical skills and excellent Excel/Google Sheets capability

• Experience with affiliates/KOLs and performance marketing

• Beauty, skincare or FMCG experience is a plus

• Fluent Bahasa Indonesia and good English

• Based in Bali — office location in Tumbak Bayuh, or willing to relocate

• Commercially driven, analytical and highly hands-on

About Us

Djamujamu Botanicals is a natural skincare brand based in Bali, inspired by the Indonesian Jamu tradition. Our products are stocked in Sociolla, Boots, Martha Tilaar, Duty Free and Sogo nationwide, alongside 80+ partner stores across Bali. Our products are BPOM certified, halal, paraben-free and vegan. We are growing quickly and looking for the right person to accelerate our online business.

What We Offer

• Competitive salary depending on experience

• Performance bonus linked to results

• Full ownership of our digital channels with direct access to the founder

• Significant autonomy in a fast-growing Bali-based brand

How to Apply

To help us identify candidates with genuine hands-on marketplace experience, please include the following with your application:

• CV detailing your relevant marketplace experience

• A brief summary of the Shopee, Tokopedia and TikTok Shop accounts you have personally managed, including the brands/categories and your level of responsibility

• Two examples of measurable results you personally achieved — for example, GMV growth, ROAS improvement, conversion improvement, successful campaign performance or launching/growing a new marketplace channel. Please include numbers where possible

• The approximate monthly GMV and advertising budgets you were responsible for managing in your most recent relevant role

• Your current/most recent salary and expected salary

• Your availability to start

Please do not apply if your experience is primarily in social media, content or general digital marketing without hands-on marketplace management experience.

Shortlisted candidates will be asked to complete a short practical e-commerce exercise based on a real marketplace scenario.