E Commerce Manager

Role & responsibilities

1. E-Commerce & Quick-Commerce Operations

• Oversee operations across platforms such as Amazon, Blinkit, Zepto, Swiggy Instamart, BigBasket and other relevant platforms.

• Ensure the team tracks and processes purchase orders received from marketplace and quick-commerce partners within agreed timelines.

2. Inventory & Depot Coordination

• Ensure adequate SKU-wise inventory is maintained across relevant depots and fulfilment locations.

• Review stock availability, stock-outs, ageing and near-expiry inventory on a regular basis.

• Ensure timely replenishment based on sales trends, forecasts, marketplace requirements

3. Marketplace & D2C Business Management

• Oversee assortment, product listings, pricing, promotions, availability and content across marketplaces and the company website. • Ensure the team maintains accurate and optimized product titles, images, descriptions and specifications.

4. Digital Marketing & Agency Management

• Lead coordination with the digital marketing and marketplace advertising agency.
• Review and approve campaign plans across marketplaces, Google and Meta.
• Monitor advertising performance including spend, ROAS, CTR, conversion & sales.

5. Business Planning & Performance Management

• Own digital channel performance across E-Commerce, Quick-Commerce and D2C.
• Track KPIs including sales, growth, stock availability, fill rate, fulfilment, returns, advertising efficiency and profitability.

6. Team Leadership & Execution Management

• Lead and manage the team responsible for e-commerce, quick-commerce & website operations.
• Review daily and weekly execution across orders, inventory, listings, customer issues, marketplace operations and reporting.

Preferred Candidate Profile

• Any Graduate or Post graduate in marketing, sales or relevant field.

• Experience in FMCG, Food, Consumer Products or Retail preferred.

• Strong understanding of platforms such as Amazon, Blinkit, Zepto, Swiggy Instamart, BigBasket and D2C websites.

• Experience in marketing, inventory planning, marketplace operations, PO fulfilment and commercial coordination.

• Understanding of marketplace advertising, Google Ads and Meta advertising and experience managing external agencies.

• Strong analytical and reporting skills, with good proficiency in Excel.

• Strong people management, stakeholder management and problem-solving capabilities.