E-commerce Manager

About the role

We are looking for an E-Commerce Manager to take ownership of our marketplace operations and drive performance across Shopee, TikTok Shop, and Lazada. This role is ideal for a hands-on and commercially minded e-commerce professional who understands marketplace operations, campaign execution, promotions, affiliates, and live selling.

Key responsibilities

• Manage day-to-day marketplace operations across Shopee, TikTok Shop, and Lazada.
• Ensure accurate product listings, pricing, SKUs, inventory, and store content.
• Plan and execute marketplace campaigns, vouchers, bundles, flash deals, and other promotions.
• Monitor store health, sales performance, inventory, and campaign results.
• Build strong relationships with marketplace Key Account Managers and maximize platform opportunities and support.
• Manage affiliate and live-selling programs, including recruitment, incentives, scheduling, and performance monitoring.
• Work closely with Marketing, Operations, Supply Chain, and other teams to ensure campaign and marketplace readiness.
• Prepare regular sales, inventory, and campaign reports and identify opportunities for improvement.
• Resolve or escalate marketplace, listing, inventory, fulfillment, and customer-related issues.
• Lead, coach, and manage the Ecommerce Marketing Coordinator.

About you

• Bachelor's Degree in Marketing, Business, Information Systems, or a related field.
• 1–3 years of hands-on experience in e-commerce or marketplace operations.
• Direct experience with Shopee Seller Centre and TikTok Shop Seller Centre is required.
• Experience with Lazada Seller Centre is an advantage.
• Experience managing marketplace campaigns, vouchers, promotions, and other e-commerce mechanics.
• Practical experience in affiliate marketing and/or live-selling operations.
• Experience working with marketplace Key Account Managers is an advantage.
• Intermediate skills in Excel or Google Sheets, including pivot tables, lookups, and basic calculations.
• Strong knowledge of marketplace operations and seller platforms.
• Excellent attention to detail, particularly in listings, pricing, inventory, and SKU management.