E-commerce Manager

Role & responsibilities

• Manage overall sales, revenue, margins, and business performance across Amazon, Blinkit, and other e-commerce channels.
• Identify and launch new marketplaces and quick-commerce platforms such as Flipkart, Meesho, Myntra, Nykaa, JioMart, Zepto, Swiggy Instamart, BigBasket, etc.
• Manage day-to-day marketplace operations, including product listings, pricing, promotions, orders, account health, and issue resolution.
• Plan and manage inventory across Amazon FBA, Blinkit warehouses/dark stores, and other marketplace warehouses to avoid stock-outs and excess inventory.
• Manage product catalogue and listings, including titles, descriptions, images, keywords, variations, categories, and listing quality.
• Plan and execute product launches, sales promotions, deals, offers, and major e-commerce events across different platforms.
• Monitor product pricing, discounts, platform fees, commissions, and margins to ensure healthy profitability across channels.
• Coordinate with Amazon, Blinkit, and other marketplace teams for account management, business growth, operational issues, and resolution of disputes.
• Manage returns, refunds, claims, lost/damaged inventory claims, and other marketplace-related issues until closure.
• Manage Amazon Brand Registry and support brand protection by identifying and reporting unauthorized sellers, counterfeit products, and listing violations.
• Coordinate with logistics, packaging, and dispatch teams to ensure timely shipments, correct labelling, packaging, and delivery as per marketplace requirements.
• Work closely with Design, Content, Marketing, and Ads teams to improve product listings, product visibility, advertising performance, and sales.
• Monitor marketplace advertising campaigns with the Ads team and recommend improvements in budgets, targeting, and campaign performance.
• Track product ratings, reviews, sales trends, and customer feedback and take suitable actions to improve product performance.
• Prepare and maintain daily, weekly, monthly, quarterly, and yearly sales, inventory, pricing, claims, and performance reports.
• Analyse business data and prepare Plans of Action (POA) to improve sales, profitability, inventory, and overall marketplace performance.
• Maintain accurate marketplace records and tracking sheets and ensure all reports are updated on time.
• Create, implement, and maintain SOPs and processes for the E-commerce and Marketplace team.
• Coordinate with internal teams and external marketplace partners to ensure smooth and timely business operations.
• Continuously identify new opportunities to increase online sales, improve profitability, and expand the company's presence across e-commerce and quick-commerce platforms.

Preferred candidate profile

• Passionate about pets and preferably a cat or dog parent.
• Experience working with a startup or fast-growing business, preferably in the pet care, kids, FMCG, or D2C space.
• Hands-on experience with Amazon Pi and marketplace analytics.
• Working knowledge of Vinculum ERP or similar e-commerce ERP systems.
• Experience in setting up and managing Amazon Global / international marketplace accounts.
• Experience in managing or launching quick-commerce platforms such as Blinkit, Zepto, Swiggy Instamart, BigBasket, etc.
• Strong experience managing marketplaces beyond Amazon, such as Flipkart, Meesho, Myntra, Nykaa, JioMart, etc.
• Strong understanding of e-commerce operations, marketplace growth, inventory, pricing, promotions, and profitability.