E-Commerce Manager

Position: Online Sales & Ecommerce Manager – Homm Daily activities

• Monitor online pricing on both Metasearch and OTAs live site. Investigate when finding a disparity, resolve or test booking if needed.
• Identify opportunities to improve visibility and production performance across possible distribution channels.
• Review the inventory , rate plans and pricing between channel manager and partner's extranet. Identify and resolve any discrepancies or errors.
• Monitor guest's review and coordinate with Operation team for a reply/action.
• Manage and resolve booking issues including technical difficulties.
• Maintain a parity scores as per the target.

Data Management

• Ensure the content scores on OTAs are maintained at 100%.
• Maintain accurate and updated hotel information and photos across all distribution channels.
• Monitor review scores on OTAs and MSEs to ensure alignment with targets and the competitors.
• Optimize hotel ranking on TripAdvisor and visibility on OTAs to enhance conversion.

Reporting

• Provide weekly performance updates during a commercial meeting.
• Conduct performance reviews with OTA and B2B Market Managers to discuss insights, opportunities, and recommendations.
• Prepare monthly online distribution performance report, identifying underperforming accounts and action plans for improvement.

Dynamic Online Pricing

• Align rate plan connectivity across all distribution channels, following brand guideline and property direction.
• Uphold pricing consistency to be competitive and in line with revenue strategies.
• Minimize rate disparity and retain parity health as per target.

Revenue Generation & Growth

• Participate in official and seasonal campaigns across key distribution partners.
• Initiate tactical campaign and promotional activities based on business needs and situation.
• Explore paid visibility opportunities with applicable platforms.
• Evaluate channel performance, strengthen high performing partners and address underperforming channels.