E-Commerce Manager

About the role

The E-Commerce Manager is responsible for managing and growing the company's online sales channels, ensuring smooth day-to-day e-commerce operations, improving customer experience, and achieving sales and profitability targets. The role oversees online stores, product listings, promotions, inventory coordination, digital marketing, order fulfillment, and marketplace performance.

Key responsibilities

• Manage and oversee the company's e-commerce platforms, online stores, and marketplace accounts.
• Develop and implement e-commerce strategies to increase online sales, revenue, and customer acquisition.
• Monitor daily online sales, orders, product performance, traffic, conversion rates, and other key performance indicators.
• Manage product listings, pricing, product descriptions, images, promotions, and inventory availability.
• Plan and execute online campaigns, sales events, vouchers, discounts, and marketplace promotions.
• Coordinate with Marketing, Sales, Warehouse, Logistics, Finance, and Customer Service teams to ensure efficient order processing and fulfillment.
• Monitor inventory levels and coordinate replenishment to prevent stock-outs or excess inventory.
• Analyze customer behavior, market trends, competitor activities, and sales data to identify opportunities for growth.
• Develop strategies to improve website traffic, conversion rates, average order value, and customer retention.
• Manage relationships with e-commerce marketplaces, third-party platforms, agencies, and other online partners.

About you

• Bachelor's degree in Marketing, Business Administration, E-Commerce, Management, or a related field.
• At least 3–5 years of experience in e-commerce, online retail, digital sales, or marketplace management.
• Experience managing platforms such as Shopee, Lazada, TikTok Shop, Shopify, WooCommerce, or similar e-commerce platforms.
• Strong knowledge of online sales strategies, marketplace operations, promotions, and digital marketing.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office/Google Workspace and e-commerce reporting tools.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple projects and meet sales targets in a fast-paced environment.