E commerce Manager

Job Title: E-Commerce Manager
Industry Requirements: Experience in luxury industry, Retail Store, FMCG, banking will be an added advantage
Salary Budget: N1,000,000.00 – N1,200,000 (Monthly Net)

Job Summary:
The e-commerce manager’s primary objective is to increase conversion rates or the rate of purchases generated by shop visitors. He is in charge of its e-commerce presence. He manages the assortment, choose products for sale, and manage returns.
He is primarily responsible for revenue generation, growth management, planning, managing the day – day operations of our eCommerce business and further development of the online shop’s performance, as well as acting as a liaison between various specialist departments. These include Inventory unit, Finance unit, Web design agencies, in-house marketing department, business development, Sales and IT. Additionally, he is responsible for analyzing sales statistics to optimize the product range and target advertising.

Key Responsibilities:

· Manage the team and responsible for all day-to-day operational aspects of the Ecommerce channel (desktop, mobile, tablet), including inventory management, merchandising, contents publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping.

· Partner with cross functional teams, including IT, Marketing, Inventory, Customer Service, Logistics to identify opportunities and to drive business and executes new business strategies

· Deliver on sales targets as identified in the company’s strategic plan.
Drive commercial fundamentals (KPIs, traffic, conversion, site experience, AOV, etc) and develop industry benchmark operational excellence

· Improve and deliver on the online consumer experience (brand/product/service/NPS) while ensuring consistent brand and user experience for all on-line platforms

· Launch successful sales events through partnering with cross-functional teams and supervising online promotions and site initiatives

· Monitor and maintain the online inventory for all SBUs

· Monitor customer service and fulfilment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor

· Work closely with Marketing team by supporting with data to create more effective marketing.

· Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment.

· Builds strong working relationships with service providers and system integrators.

· Provide analysis & performance reports including daily, weekly and monthly reporting of KPI’s and recommending changes to improve performance so as to achieve P&L results.

Requirements:

· Minimum of first degree in Marketing, Business Administration, Humanities, or related field.

· Preferably a background of at least 10 years specializing E-Commerce.

· In-depth knowledge of different social media platforms, website analytics, and best practices.

· Flexible to changing conditions and possessing high level of integrity

· Expert knowledge of various business principles such as marketing strategy, financial analysis, and supply chain oversight

· Expert understanding of different technological components of online commerce

· Knowledge of database creation and management

Knowledge of search engine optimization tactics, data mining, and security issues

Work Location: In person