E-Commerce Manager

Company Overview

We are a premium beauty and wellness brand dedicated to providing exceptional aesthetic and holistic care experiences. We are expanding our digital footprint and looking for a commercially minded E-Commerce Manager to lead our online retail operations.

Role Summary

The E-Commerce Manager will take full ownership of our digital storefront, driving online sales, optimizing the customer journey, and managing digital product portfolios. You will be responsible for the P&L of the e-commerce channel, ensuring seamless integration between online product sales and offline wellness services.

Key Responsibilities

Platform Management:
Oversee the day-to-day operations of the brand’s e-commerce platform, ensuring accurate product listings, pricing, inventory, and promotional updates.

Sales & Strategy:
Develop and execute promotional calendars, exclusive online launches, and bundling strategies to meet monthly and quarterly digital revenue targets.

Customer Experience (UX/UI):
Continuously analyze website metrics to optimize site navigation, checkout processes, and overall user experience to improve conversion rates.

Digital Marketing Alignment:
Collaborate with performance marketing and social media teams to drive targeted traffic to the e-commerce site through SEO, SEM, and social commerce integrations.

Fulfillment & Logistics:
Coordinate with warehouse and customer service teams to ensure efficient order processing, timely delivery, and excellent post-purchase support.

Requirements

Bachelor’s Degree in E-commerce, Marketing, Business, or equivalent.

Minimum 3 years of hands-on e-commerce management experience, preferably within the beauty, personal care, or FMCG industries.

Proficiency with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and web analytics tools (e.g., Google Analytics).

Strong commercial acumen with a deep understanding of e-commerce KPIs (AOV, LTV, Conversion Rate, Cart Abandonment).

Detail-oriented with strong organizational and cross-functional leadership skills.

Since 1997, HAACH has been a cornerstone of beauty and wellness in Singapore, redefining the boundaries of premium spa and skincare services. Celebrating our 27th anniversary in 2024, we are renowned for our commitment to excellence, consistently receiving "Best in Beauty" awards from prestigious publications such as Her World, Harper’s Bazaar, Elle, Women's Weekly, and Cleo. Our mission is to empower our clients to achieve their skincare goals by delivering exceptional and transformative experiences.

Philosophy:
At HAACH, we believe in achieving beauty through a harmonious balance of innovative science and refined relaxation techniques. Each treatment is tailored to optimize skin health, driven by proprietary protocols developed from decades of expertise. Our approach ensures that every visit not only rejuvenates the skin but also restores the spirit, making us the enduring choice for those seeking effective skincare solutions in a serene environment.

Mission:
Our mission is to blend cutting-edge scientific research with luxurious spa treatments to provide real results. We utilize the latest technologies and therapeutic techniques to create personalized experiences that address each client's unique skin concerns—from age-defying to pigmentation correction and acne treatments.