E-Commerce Manager

Job Summary

Jamaica Craft Café is looking for an experienced and result-oriented E-Commerce Manager to lead and grow our online business. The role will be responsible for managing e-commerce channels, increasing online revenue, optimizing marketplace performance, driving digital sales initiatives, and ensuring a seamless customer experience.

Key Responsibilities

• Develop and implement e-commerce strategies to achieve sales and revenue targets.
• Manage day-to-day operations across the company website and online marketplaces.
• Oversee product listings, descriptions, pricing, images, inventory, and product visibility.
• Plan and execute online promotions, offers, seasonal campaigns, and sales initiatives.
• Monitor key e-commerce metrics including revenue, orders, conversion rate, and customer retention.
• Identify new opportunities to increase online sales and expand the digital customer base.
• Coordinate with marketing, operations, kitchen, logistics, and finance teams for smooth order fulfillment.
• Monitor inventory levels and ensure product availability across all online channels.
• Manage order processing, cancellations, returns, customer complaints, and service issues.
• Analyze customer behavior, sales trends, and marketplace performance to improve business results.
• Monitor competitor pricing, promotions, products, and market trends.
• Manage relationships with marketplace partners, vendors, and external agencies.
• Prepare weekly and monthly e-commerce performance reports for management.
• Lead, train, and monitor the e-commerce team to ensure achievement of business objectives.
• Ensure all online platforms maintain accurate information, brand consistency, and a high-quality customer experience.

Requirements

• 3–6 years of experience in E-Commerce, Marketplace Management, Online Sales, D2C, or Digital Business.
• Experience in F&B, Hospitality, FMCG, Retail, or D2C brands will be preferred.
• Strong understanding of e-commerce operations and online sales strategies.
• Experience managing marketplaces and/or a brand website.
• Strong knowledge of sales analytics, online promotions, and revenue optimization.
• Good understanding of inventory and order management.
• Strong analytical, negotiation, communication, and problem-solving skills.
• Proficiency in MS Excel / Google Sheets and e-commerce analytics tools.

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person