E-commerce Manager

Job Summary

The E-commerce Manager is responsible for driving total online revenue across the company’s digital channels including Shopify websites, marketplaces (Shopee, Lazada, Zalora, TikTok Shop), and digital marketing channels.

This role owns the end-to-end ecommerce performance, including sales growth, promotional strategy, paid traffic performance, and marketplace expansion.

Key Responsibilities

1. Ecommerce Revenue Growth

• Own and drive total ecommerce revenue across all platforms.
• Develop strategies to grow online sales across Shopify websites and marketplaces.
• Monitor daily, weekly, and monthly sales performance and implement actions to achieve targets.
• Identify opportunities to increase conversion rate, average order value (AOV), and customer acquisition.

2. Marketplace Management & Expansion

• Oversee marketplace operations across Shopee, Lazada, Zalora, and TikTok Shop.
• Develop strategies to improve platform visibility and sales growth.
• Plan participation in key platform campaigns (e.g., 9.9, 10.10, 11.11, 12.12).
• Optimize product listings, pricing, bundles, and promotional mechanics.
• Monitor competitor pricing and marketplace trends.

3. Order Fulfillment & Logistics Management

• Oversee the end-to-end order fulfillment process, from order receipt and processing to packing, dispatch, delivery, and returns.
• Coordinate with warehouse, inventory, retail operations, customer service, and logistics partners to ensure accurate and timely order fulfillment.
• Monitor order processing time, fulfillment accuracy, shipment status, delivery performance, and order cancellation rates.
• Monitor inventory availability and coordinate stock replenishment to minimize out-of-stock situations, overselling, and order cancellations.
• Manage fulfillment-related issues, including delayed shipments, failed deliveries, damaged or incorrect items, and customer returns or exchanges.
• Ensure compliance with marketplace shipping requirements, fulfillment deadlines, and service-level agreements (SLAs).
• Review fulfillment performance reports and implement improvements to enhance operational efficiency and customer satisfaction.
• Coordinate with third-party logistics providers and other service partners to resolve delivery issues and improve service quality.

Qualifications

• Bachelor’s degree in Marketing, Business, Ecommerce, or related field.

• Minimum 5 years of experience in ecommerce, digital marketing, or online retail.

• At least 2 years in a leadership or managerial role.

• Experience managing marketplace platforms such as Shopee, Lazada, or TikTok Shop.

• Strong analytical and commercial mindset with ability to interpret sales and marketing data.