E-Commerce Manager

Luxe Talent, an international recruitment and selection agency specialising in fashion, luxury, retail and FMCG, is seeking a E-Commerce Manager for an international Beauty, Wellness and Home group in London.

Job description:

Revenue, Performance & Trading

• Own e-commerce revenue and profitability delivery across three EMEA DTC brands, excluding the professional channel.
• Translate trading insights into on-site actions that improve profitability, basket size, average order value (AOV), upselling and cross-selling, while supporting the clearance of excess and obsolete inventory.
• Brief e-commerce specialists on initiatives designed to improve conversion rate (CVR) and other key on-site performance metrics.
• Work with the E-commerce Trading Manager to plan seasonal promotions for each brand, generating revenue while protecting brand equity.

Platform Management & Optimisation

• Ensure all sites are effectively merchandised in line with product priorities and regional strategy.
• Manage and coach e-commerce specialists to maximise the use of platform software and site capabilities across Magento and Shopify Plus.
• Act as the main point of contact for development tickets across all three sites, coordinating with the internal development team to ensure work is prioritised and delivered to agreed timelines.
• Approve site content updates and functional releases, ensuring relevant stakeholders follow e-commerce best practices.
• Implement a robust approach to technical and on-page SEO, supporting and training the e-commerce specialists in its application.
• Improve site performance through A/B testing and foster a strong test-and-learn culture across the team.
• Lead the e-commerce channel contribution to projects affecting the EMEA DTC websites.
• Stay informed about industry trends, platform updates and emerging technologies, recommending improvements where they can benefit the business.

User Experience & Design

• Own the on-site customer journey and user experience, using indicators such as bounce and exit rates, rage clicks and page-error reporting to identify and brief improvements.
• Lead enhancements to website navigation, product pages, checkout journeys and mobile responsiveness across both platforms.
• Work closely with the Centre of Excellence (COE) content team to approve branded content and ensure the brand is represented consistently and effectively.
• Optimise guided-selling experiences to increase revenue while delivering a strong brand experience.
• Ensure website content is accurate and complies with applicable accessibility standards, including WCAG, ADA and EAA requirements.

Team Leadership

• Manage, coach and mentor a team of three e-commerce specialists and one contractor.
• Support ongoing development and performance improvement, acting as the escalation point for issues relating to the e-commerce stores and supporting software.

Agency Management

• Manage the relationship with SEO agency partners, ensuring activity supports organic growth and that technical improvements to the site infrastructure are clearly briefed.
• Lead quarterly business reviews (QBRs), setting clear strategic direction and ensuring agency activity is aligned with business priorities and measurable value.

Requirements:

Skills and Qualifications needed to be successful in this role:

• Around five years of experience in an e-commerce merchandising role.
• Expertise with e-commerce systems and a strong understanding of the direct-to-consumer (DTC) business model.
• High level of technical proficiency with Magento and Shopify Plus.
• Experience managing, coaching or leading a team.
• A proactive, commercially minded approach to problem-solving and online merchandising.
• Strong understanding of on-site user experience, conversion optimisation and SEO best practices.

The offer:

• Competitive compensation package depending on experience and skills
• Mobility allowance
• Flexible work policy with regards to working hours and work from home
• Increased flexi-days package after 1 year of service
• Swibeco OR Perkbox (UK)
• Modern office with collaborative workspaces
• Employee assistance counselling line
• Employee discounts on all our EMEA products
• Lunch and Learns
• Company closure between Christmas and New Year’s
• Employee Stock Purchase Plan
• The chance to work in an international, diverse, and inclusive environment