E commerce Manager

JOB DETAILS

Handling all the post sales activities.

Handling Customer Service and Operations.

Order processing across categories, across marketplaces like Amazon, Walmart, Sears, EBay and so on (US and UK based).

Managing the tracking system right from shipment to the delivery of the product.

Replying to customer messages on all third-party market places. (Amazon, Walmart, Sears, Ebay and so on)

Handling the queries raised by customer on product or shipment and co-ordinating with vendors to resolve the same.

Handling the return process from initiation to refund or replacement.

Maintaining accurate reports.
FUNCTIONAL AREA
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