E-Commerce Manager

Duties & Responsibilities

Manage, maintain and optimise the Company's e-commerce website, ensuring zero downtime, flawless product catalogue management and absolute data and pricing accuracy.

• Plan, execute and evaluate high-impact digital marketing strategies that drive targeted web traffic, enhance brand visibility and acquire high-value customers.
• Deliver an outstanding, friction-free digital customer journey, resolving customer queries efficiently and fostering long-term brand loyalty.
• Coordinate with branches, ensuring all online orders are accurately picked, packed and dispatched on time with zero inventory stockouts.
• Analyse platform sales performance, conversion metrics and user behaviour, converting raw web data into actionable commercial strategy and executive reporting.
• Identify, test and implement innovative e-commerce features, manage agency developers and ensure flawless technical integration with core enterprise system

Desired Experience & Qualification

Minimum requirements:

• Bachelor’s degree in business management, marketing, e-commerce, information technology, information systems or a related field.
• A minimum of 5 years of e-commerce leadership experience within an agricultural, retail, hardware, fast-moving consumer goods or multi-branch trading environment.
• Experience in leading complex e-commerce migration projects or bespoke software development implementations.
• Experience in managing third-party logistics integration, courier API connections and automated dispatch workflows.
• Experience managing digital advertising budgets and returning measurable return on advertising spend / return on investment (ROI).
• Valid driver’s licence.
• Professional communication in both Afrikaans and English (written and verbal).

Key skills and knowledge:

Basic knowledge of:

• Electronic Communications and Transactions Act (ECTA 25 of 2002).
• Protection of personal information Act (POPIA 4 of 2013).
• Occupational Health and Safety Act (OHSA 85 of 1993).
• Basic Conditions of Employment Act (BCEA).
• Cybercrimes Act (19 of 2020).

Knowledge of:

• The Consumer Protection Act (CPA).
• Consumer Legislation & Regulatory Compliance.
• Customer journey mapping, mobile responsiveness, site speed optimisation and interface accessibility, digital user experience.
• Key web metrics.
• E-commerce platform layout, catalogue structure, checkout flows, payment gateway integrations, and conversion rate optimisation.
• E-commerce architecture and management.
• Search engine optimisation, search engine marketing, pay-per-click, social media advertising and automated lifecycle email marketing, digital marketing and acquisition.

Key web metrics

Pay: R400 000,00 - R500 000,00 per month

Work Location: In person