E-commerce Manager

About the role

We are seeking an experienced E-Commerce Manager to oversee and drive online sales performance across multiple e-commerce platforms including Shopee, Lazada and etc. Commercial driven e-commerce leader who is ready to build, scale and grow our digital commerce business across Malaysia

Key responsibilities

• Develop and implement the overall e-commerce strategies aligned with business goals.
• Identify market trends and expansion opportunities across key platforms and markets.
• Drive e-commerce revenue growth.
• Direct and optimize the performance and daily operations of e-commerce platform ensuring seamless execution and growth.
• Monitor and maintain store health by enforcing platform compliance standards and analyzing seller performance metrics.
• Optimize product listings, pricing, and promotions to drive traffic and conversion.
• Plan and execute marketplace promotions, vouchers, bundles and participation in mega campaigns.
• Plan, execute and optimize paid ads on Shopee and Lazada, monitoring cost efficiency and adjusting campaigns to improve performance.
• Ensure all the products information and description accuracy and consistency across all platforms.
• Coordinate demand forecasting, inventory, allocation, stock availability, fulfillment, logistics and marketplace, SLA performance, while enhancing the online customer journey, CRM, customer engagement, reviews, retention and repeat purchase.

Qualifications

• Bachelor's Degree in E-Commerce, Digital Marketing, Business Marketing, Commerce or related discipline.
• Minimum 4–6 years of relevant e-commerce / digital commerce experience.
• At least 2–3 years in managerial or leadership capacity preferred.
• Strong hands-on experience managing marketplaces such as Shopee, Lazada and TikTok Shop.
• Experience managing online sales targets and commercial budgets.
• Strong end-to-end knowledge of e-commerce, including marketplace operations, digital and performance marketing, online merchandising, analytics, pricing and promotions, inventory planning, customer journey, CRM, SEO/SEM, paid media, marketplace advertising, reporting and forecasting.
• Relevant professional certifications in digital marketing / e-commerce will be an advantage.
• Experienced in medical supplies, pharmaceutical or related industries will be an advantage.