E-Commerce Manager

Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice company for IT professionals and talent pool.
We are appointed as Authorised Design Center by Qualcomm Atheros (QCA), and we design the latest QCA products with their most advanced chipsets and drivers. We offer exciting career opportunities to all professionals.

Key Responsibilities:

• Lead and manage the e-commerce operations team, including logistics, order fulfillment, customer service, and repackaging, ensuring smooth and efficient processes.
• Oversee online stores on Shopee, Lazada, Taobao, and other platforms, ensuring timely product listings, pricing updates, promotions, and order processing.
• Plan and implement operational strategies to improve delivery efficiency, order accuracy, and overall customer experience.
• Manage and train the customer service team to resolve inquiries and issues promptly, maintaining high levels of customer satisfaction.
• Monitor and optimize logistics performance, including shipping, returns, and inventory coordination with suppliers and warehouses.
• Track key operational KPIs, analyze performance trends, and implement improvements to drive efficiency and reduce costs.
• Collaborate with marketing and sales teams to support campaigns, promotions, and product launches from an operational perspective.
• Stay updated with industry best practices in e-commerce operations, customer service, and logistics management.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related field.
• Minimum 5 years of experience in e-commerce sales and marketing, preferably managing multiple online platforms.
• Strong understanding of Shopee, Lazada, and Taobao operations and marketing programs.
• Good analytical skills with experience in sales data analysis and campaign optimization.
• Excellent communication and coordination skills.
• Ability to work independently with a strong sense of responsibility and commercial mindset.
• Proficiency in Mandarin and English is an added advantage to liaise with regional teams and marketplaces.

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person