E-Commerce Manager _ Growth & Operation

Role & responsibilities

ABOUT THE ROLE

We are looking for a high-energy, commercially driven E-commerce Manager who can take ownership of our online business and scale sales across marketplaces and quick-commerce platforms.

This is a growth role, not just an operations role. The candidate will be responsible for driving revenue, improving marketplace visibility, managing campaigns, optimising listings, ensuring operational excellence and identifying opportunities to scale the business.

KEY RESPONSIBILITIES

1. E-commerce Growth & Sales

• Own monthly and annual sales targets across Amazon, Flipkart, Myntra, Blinkit, Instamart and other marketplaces.
• Develop and execute strategies to consistently grow GMV, orders, conversion and average order value.
• Identify high-potential products, cities, categories and channels for growth.
• Analyse competitors, pricing, promotions, assortment and market trends.
• Build plans for new product launches and scale successful products.

2. Campaign & Performance Management

• Plan, execute and optimise marketplace campaigns and promotions.
• Manage Amazon Ads / Sponsored Ads and marketplace advertising platforms.
• Monitor ROAS, TACOS/ACOS, CPC, conversion rate, CTR and sales contribution.
• Continuously optimise campaign budgets, keywords, bids, products and targeting.
• Coordinate with the digital marketing team for Meta, Google and other traffic-generation activities.

3. Marketplace Listing & Content

• Own complete product listing lifecycle product creation, titles, descriptions, keywords, attributes, images, A+ content and SEO.
• Improve product discoverability, CTR and conversion through continuous listing optimisation.
• Ensure pricing, inventory, content and product information remain accurate across platforms.
• Coordinate with design/content teams for creatives, videos and marketplace assets.

4. E-commerce Operations

• Ensure smooth order processing, inventory availability, fulfilment, cancellations and returns.
• Monitor marketplace health, SLA, account health and operational metrics.
• Work closely with warehouse, logistics and marketplace teams to resolve operational issues.
• Maintain optimum inventory levels and minimise stock-outs and excess/ageing inventory.
• Track ageing inventory and develop liquidation plans wherever required.

5. Analytics & Business Intelligence

• Prepare weekly and monthly business dashboards covering:

• Sales & GMV

• Orders

• Conversion

• Traffic

• Advertising spend & ROAS

• Product-wise performance

• Marketplace-wise performance

• Inventory & ageing

• Returns/cancellations

• Convert data into actionable recommendations for management.

• Identify underperforming products and take corrective action quickly.

6. New Channel Development

• Evaluate and onboard relevant marketplaces, quick-commerce platforms and emerging e-commerce channels.
• Develop channel-specific assortment, pricing and promotional strategies.
• Explore opportunities for international e-commerce expansion.

Preferred candidate profile

WHAT WE ARE LOOKING FOR

• 47 years of hands-on e-commerce / marketplace experience.
• Strong experience in Amazon and at least one other major marketplace.
• Experience with Blinkit / Instamart / quick commerce will be a strong advantage.
• Demonstrated ability to grow online sales, not just manage operations.
• Strong understanding of marketplace advertising and campaign optimisation.
• Excellent analytical and Excel/Google Sheets skills.
• Strong understanding of e-commerce metrics, unit economics and profitability.
• Ability to work independently and take ownership of numbers.
• Strong coordination skills across marketing, warehouse, sourcing, finance and external marketplace teams.
• Entrepreneurial mindset — think like a business owner, not an administrator.

KEY PERFORMANCE INDICATORS

The candidate will be evaluated primarily on:

Sales Growth | ROAS | Conversion Rate | Marketplace Visibility | New Product Success | Inventory Availability | Reduction in Ageing Stock | Operational Excellence | Contribution Margin

PERSONAL ATTRIBUTES

We are looking for someone who is:

Data-driven • Aggressive about growth • Hands-on • Commercially sharp • Fast in execution • Problem solver • Strong negotiator • Accountable for results

EDUCATION

Graduate / MBA in Marketing, E-commerce, Business or related field preferred.