E-Commerce Manager - Mandarin Speaker

About us

PT Transisi Mobile Indonesia is a dynamic and forward-thinking company operating at the intersection of mobile technology and e-commerce. We are committed to delivering innovative solutions and exceptional service to our customers across the Indonesian market. Our team is passionate about driving growth through strategic digital initiatives and building strong relationships with our partners and clients.

About the role

We are seeking an E-Commerce Manager with Mandarin language proficiency to join our Marketing & Communications team in West Jakarta, Jakarta. This is a full-time position that plays a crucial strategic role in driving our e-commerce initiatives and expanding our market presence, particularly within the Mandarin-speaking customer base. You will be responsible for developing and executing comprehensive e-commerce strategies that enhance our digital presence, drive sales, and foster customer engagement across multiple online channels.

Key responsibilities

• Develop and implement comprehensive e-commerce strategies to drive online sales growth and market expansion
• Manage and optimise digital marketing campaigns across search engines, social media platforms and e-commerce marketplaces
• Oversee product listings, pricing strategies and promotional campaigns on e-commerce platforms
• Monitor and analyse key performance indicators (KPIs) such as conversion rates, customer acquisition costs and return on investment
• Collaborate with internal teams including product, logistics and customer service to ensure seamless e-commerce operations
• Manage relationships with Mandarin-speaking customers and business partners, providing support and fostering long-term engagement
• Conduct market research to identify trends, competitor activities and opportunities for business growth
• Create compelling product descriptions, marketing materials and content tailored to the Mandarin-speaking audience
• Lead testing and experimentation initiatives to optimise user experience and increase conversion rates
• Prepare regular reports and presentations on e-commerce performance and strategic recommendations

What we're looking for

• Fluency in Mandarin Chinese (both written and spoken) – essential for managing Mandarin-speaking customers and stakeholders
• 3-5 years of proven experience in e-commerce management or digital marketing roles
• Strong expertise in digital marketing channels including SEO, SEM, social media marketing and marketplace management
• Proficiency with e-commerce platforms and tools such as Shopify, Lazada, Tokopedia or similar marketplaces
• Demonstrated ability to develop and execute successful marketing campaigns that drive measurable results
• Strong analytical skills with proficiency in data analysis tools and Google Analytics
• Excellent communication and interpersonal skills with the ability to work effectively across cross-functional teams
• Native or near-native proficiency in Indonesian language
• Bachelor's degree in Marketing, Business, E-Commerce or related field
• Experience managing budgets and demonstrating ROI on marketing investments
• Familiarity with Chinese e-commerce practices and consumer behaviour is highly desirable

What we offer

We are committed to creating a supportive and inclusive workplace where employees can thrive professionally and personally. We offer competitive remuneration packages commensurate with experience and qualifications. Our team benefits from ongoing professional development opportunities, career advancement pathways and a collaborative work environment. We value work-life balance and provide a flexible approach to working arrangements where possible. As part of our commitment to employee wellbeing, we offer health and wellness initiatives designed to support the physical and mental health of our team members. We foster a culture of innovation and creativity where your ideas and contributions are valued and recognised.

Apply now

If you are an experienced e-commerce professional with strong Mandarin language capabilities and a passion for driving digital growth, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any portfolio or examples of successful e-commerce campaigns you have managed. Join PT Transisi Mobile Indonesia and help us build the future of e-commerce in Indonesia.