E-Commerce Marketplace Specialist

Overview

Expert Brand is seeking an experienced, detail-oriented E-Commerce Marketplace Specialist to manage and support our growing presence across third-party marketplaces, including Amazon, Walmart, Target+, and AAFES.

The ideal candidate has hands-on experience managing marketplace accounts, product listings, order processing, and RMA (Return Merchandise Authorization) operations. This role requires strong problem-solving skills, excellent organization, and the ability to coordinate across departments to ensure smooth daily operations.

Key Responsibilities

• Manage daily operations across third-party e-commerce marketplaces, including Amazon, Walmart, Target+, and AAFES.
• Monitor and process orders, returns, cancellations, and customer inquiries.
• Oversee the RMA process from initial request through final resolution.
• Create, update, and optimize product listings, including images, descriptions, pricing, and product information.
• Handle marketplace claims, disputes, chargebacks, shortages, and reimbursement requests.
• Monitor marketplace portals for notifications, compliance requirements, account alerts, and performance issues.
• Coordinate with Shipping, Warehouse, Customer Service, and Accounting teams to resolve order discrepancies and customer concerns.
• Identify and troubleshoot SKU, inventory, pricing, order synchronization, and listing issues.
• Maintain accurate marketplace records and ensure timely resolution of outstanding cases.

Qualifications

• Proven experience managing third-party e-commerce marketplace accounts.
• Familiarity with Amazon Seller Central, Walmart Seller Center, Target+, and/or AAFES marketplace platforms.
• Experience handling RMAs, returns, claims, disputes, and customer service issues.
• Proficiency in Adobe Photoshop for basic product image editing and listing preparation.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize assignments, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with multiple departments.
• Experience with inventory management systems, Shopify, or marketplace integration software is a plus.

Pay: $18.00 - $22.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person