E-commerce Officer

Key Responsibilities

• Manage the daily operations of Shopee and Lazada Seller Centers.
• Upload, update, and optimize product listings including titles, descriptions, images, videos, pricing, and specifications.
• Monitor inventory levels, pricing, vouchers, bundles, shipping settings, and overall store health.
• Join and manage marketplace campaigns such as payday sales, double-digit sales, flash deals, free shipping programs, and category promotions.
• Prepare and maintain a monthly ecommerce promotional and content posting calendar.
• Monitor daily sales performance, traffic, conversion rates, cancellations, returns, and failed deliveries.
• Coordinate with warehouse, marketing, graphics, customer service, and operations teams to ensure smooth ecommerce operations.
• Monitor customer chats, reviews, complaints, and recurring product concerns to improve customer experience.
• Conduct competitor monitoring including pricing, promotions, product listings, and best-selling products.
• Prepare regular sales and performance reports with actionable recommendations to improve store visibility, conversion, and revenue.

Qualifications

• Bachelor's Degree in Business, Marketing, IT, or related field.
• 1-3 years of experience in e-commerce, marketplace management, or online store operations.
• Experience using Shopee Seller Center and Lazada Seller Center is preferred.
• Knowledgeable in product listing optimization, marketplace campaigns, vouchers, pricing strategies, and ecommerce tools.
• Basic understanding of ecommerce analytics, sales reports, and competitor monitoring.
• Proficient in Microsoft Excel or Google Sheets.
• Strong organizational skills with keen attention to detail.
• Proactive, deadline-oriented, and able to multitask in a fast-paced environment.
• Good communication and coordination skills.
• Experience in appliances, home products, retail, or FMCG industry is an advantage.