E Commerce Officer

2. Key Responsibilities

• Online Order Management
• Receive, process, and monitor orders received through the website, mobile application, WhatsApp, and other online platforms.
• Ensure accurate order entry, product selection, quantities, and customer details.
• Coordinate with branches for order preparation, packing, and timely dispatch.
• Monitor pending, cancelled, delayed, and completed orders.
• Product Listing & Inventory
• Update product listings, prices, descriptions, images, and availability of bakery and grocery items.
• Coordinate with relevant departments to ensure accurate stock availability.
• Ensure seasonal products, cakes, bakery items, dairy products, and grocery items are properly listed.
• Report out-of-stock items and product discrepancies.
• Customer Service
• Respond to customer inquiries and complaints through calls, WhatsApp, email, and online platforms.
• Assist customers with order status, product information, delivery updates, and payment queries.
• Coordinate with relevant departments to resolve complaints, wrong deliveries, missing items, and product quality issues.
• Order Fulfilment & Delivery Coordination
• Coordinate with branch teams, pickers, packers, and delivery riders to ensure accurate and timely fulfilment.
• Ensure proper packing and handling of bakery, dairy, fragile, and perishable products.
• Follow up on delayed deliveries and communicate updates to customers.
• Coordinate replacement, refund, and return requests according to company policy.
• Sales & Promotions
• Assist in implementing online promotions, discounts, seasonal campaigns, and special offers.
• Coordinate the uploading of new products and promotional banners.
• Monitor online sales performance and identify opportunities to improve sales.
• Reporting & Documentation
• Maintain records of daily orders, sales, cancellations, returns, complaints, and delivery performance.
• Prepare daily, weekly, and monthly e-commerce reports.
• Monitor customer feedback and recurring operational issues.
• Maintain accurate order records and ensure compliance with company procedures.

Pay: Rs40,000.00 - Rs48,000.00 per month

Work Location: In person