E-Commerce Operation Executive

Job Position: E-Commerce Operations Executive
Reporting To: General Manager
Employment Type: Full-Time
Location: Shamelin Business Park, Kuala Lumpur

Salary Range: RM 3,500 – RM 5,000 (based on working experience)

Working day and working time: Monday – Saturday, 9am-6pm

About Us

Come Come Trading Sdn. Bhd. (拜托电商超市) is a fast-growing e-commerce supermarket based in Malaysia, focusing on delivering quality groceries, fresh produce, beverages, and daily essentials to customers through our online platform.

We are committed to providing efficient delivery services, reliable product quality, and a convenient shopping experience. With our own operational system, warehouse, and delivery team, we continue to expand and build a modern smart retail ecosystem.

At Come Come Trading, we value teamwork, responsibility, efficiency, and continuous improvement. We welcome passionate and motivated individuals to grow together with us in the fast-moving e-commerce and retail industry.

Job Responsibilities

• Manage the daily operations of the Come Come self-operated shopping App and execute the overall e-commerce operational strategy.
• Maintain product listings, category management, homepage merchandising, promotional landing pages, and campaign configurations.
• Plan, execute, and optimize marketing campaigns, including discounts, flash sales, coupons, membership promotions, seasonal campaigns, and festive promotions to increase user engagement and sales conversion.
• Analyze sales performance and customer behavior data to continuously optimize product assortment, homepage recommendations, merchandising strategies, and operational performance, with the objective of improving GMV, average order value (AOV), customer retention, and repeat purchase rate.
• Collaborate closely with the Procurement, Warehouse, Customer Service, Logistics, and Technical teams to ensure smooth platform operations and an excellent customer experience.
• Coordinate new product launches and promotional campaigns to drive product visibility and develop best-selling products.
• Monitor industry trends, competitor activities, and market developments, and recommend strategies to enhance platform performance and competitiveness.
• Prepare regular performance reports for Management.
• Identify opportunities to improve user experience, operational efficiency, and business growth through data-driven decision-making.

Job Requirements

• Diploma or Bachelor's Degree in E-Commerce, Marketing, Business Administration, or a related field.
• Minimum 2 years of experience in e-commerce operations. Experience with self-operated online stores, instant commerce, grocery e-commerce, or major e-commerce platforms is highly preferred.
• Strong understanding of product operations, campaign operations, user growth, customer lifecycle management, and data-driven e-commerce strategies.
• Proficient in Microsoft Excel and data analysis tools, with the ability to interpret data and develop actionable improvement plans.
• Strong planning, execution, analytical thinking, and cross-functional communication skills.
• Self-motivated, responsible, proactive, and able to work effectively in a fast-paced environment.

Preferred Qualifications

• Experience managing a self-operated shopping App or Mini Program.
• Experience in grocery retail, fresh food, e-commerce, or instant delivery industries.
• Familiarity with membership programs, loyalty points, coupon systems, CRM, and customer growth strategies.

What We Offer

• Statutory benefits including EPF, SOCSO, and EIS.
• Career development and advancement opportunities.
• A young, dynamic, and collaborative working environment.