E-Commerce Operation Executive

Operations & E-commerce Manager

Company: Miss Highness – Premium 925 Silver Jewellery
Location: Kaushambhi, Ghaziabad
Job Type: Full-time | On-site
Working Days: Monday to Saturday

About the Role

We are looking for an experienced Operations & E-commerce Manager to take ownership of our day-to-day marketplace, website, warehouse, inventory, and fulfilment operations. The role requires strong team management, attention to detail, and the ability to solve operational issues quickly.

Key Responsibilities

• Manage daily e-commerce operations across Amazon, Flipkart, Myntra, AJIO, Nykaa, Blinkit and Shopify.
• Lead the operations team, assign responsibilities, monitor performance and ensure timely execution.
• Oversee orders, dispatches, cancellations, inventory accuracy and warehouse activities.
• Manage stock planning, replenishment, SKU mapping and ageing inventory.
• Maintain marketplace listings, product information, launches and promotional updates.
• Handle Shopify store operations including collections, banners, inventory sync and website updates.
• Monitor pricing, discounts, margins, sales performance and operational costs.
• Coordinate with suppliers, couriers and internal teams for smooth fulfilment.
• Manage NDR, RTO, returns, refunds, claims and customer escalations.
• Track marketplace settlements, deductions and reconciliation with the finance team.
• Maintain MIS, dashboards and weekly/monthly performance reports.
• Develop SOPs and improve processes to increase efficiency and reduce operational losses.
• Support retail stores, B2B orders and franchise fulfilment requirements.

What We’re Looking For

• 4+ years of experience in e-commerce, retail or D2C operations.
• Experience managing teams and multi-channel order/inventory operations.
• Hands-on knowledge of Shopify and marketplace seller panels.
• Experience with OMS/WMS; OMS Guru experience is a plus.

Pay: ₹22,700.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time

Work Location: In person