E commerce Operation Supervisor - JSSR Group

• Responsible for driving sales per target and net profit on E-commerce Marketplace (Lazada, Shopee, Tiktok, Facebook , etc)
• Analyze sell-out data to better understand online shopper behavior and competitive landscape to secure channel strong position.
• Coordinate with internal departments (Marketing communication, content team, etc.) or 3rd party service partners to ensure deliverable in timely manner.
• Manage the end-to-end process of marketplace operations.
• Submit product, flash sale, promotions, and mechanics to join the platform's campaign.
• Ads optimization to reach the target and monitor ROAS / ROI
• Build, coordinate and manage “Affiliate” programs with outsourced agency, KOLs partnership.
• Conduct and monitor live streaming session on marketplace
• Monitor and forecast stock.
• Monitor and analyze our brands vs. category movement in order measure business performance vs. competitors.
• Execute campaign effectively, on schedule and on budget.
• Oversee the after-sales service team to ensure maximum customer satisfaction, such as order tracking, product returns, and refunds.
• Prepare weekly, Monthly performance reports on our marketing campaign's overall performance.

Qualifications

• Bachelor’s degree or higher in Marketing, Business Administration or other related fields.
• At least 5 years’ experience in Online business and operation management.
• Analytical and organizational skills, and excellent attention to detail.
• Excellent communication, interpersonal skills, and ability to build relationships.
• Strong proficiency in tools such as platform’s tools and Excel.