E-commerce Operations Analyst

Important Information:

• Hybrid work arrangement - 2-3x a week onsite

• Work location: BGC, Taguig

THE RGP CONSULTING EXPERIENCE

RGP has a unique consulting model that provides opportunities for consultants to work in different ways. Most consultants work in a model where they have the flexibility and autonomy to choose projects aligning to their experience, skills and desired lifestyle. Other opportunities exist in team-based, strategy and solutions work. In all models, you will feel the full support of RGP to assist you in your work and guide you on your chosen path.

E-commerce Operations Analyst

We are looking for a detail-oriented E-Commerce Operations Analyst to ensures excellence in online store execution by maintaining high standards in availability, visibility, pricing, and promotional compliance across digital commerce platforms (Shopee, Lazada, Tiktok Shop, etc).

If you thrive in a fast-paced environment and enjoy improving workflows that enhance customer experience and business growth, this is the perfect opportunity for you.

Key Responsibilities

• Conduct daily ‘walk the store’ reviews across online platforms to ensure optimal execution.
• Ensure 7OA hygiene and completeness across SKUs and D4 requirements.
• Maintain EPIS masterfile for accurate SKU listings and D4 compliance.
• Ensure on-time and in-full (OTIF) execution of store banners and digital storefronts aligned to the dCom calendar.
• Validate that all banners are clickable, lead to correct landing pages and SKUs, and align with best practice playbooks.
• Ensure OTIF execution of promotional and GWP schemes based on agreed trackers.
• Monitor online availability and maintain at least 98% online availability (OLA).
• Perform daily price checks to ensure alignment with deal sheets and promotional principles.
• Optimize 7OA elements based on trending search keywords to improve discoverability and conversion.

Job Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 1–3 years of experience in E-Commerce, Trade Marketing, Category Management, or Online Retail Operations.
• Strong attention to detail with a focus on accuracy and compliance.
• Familiarity with e-commerce platforms such as Shopee, Lazada, TikTok Shop, or similar.
  Basic to intermediate skills in Excel and reporting tools.
• Understanding of e-commerce fundamentals such as product listings, pricing, promotions, and availability.
• Ability to monitor and analyze online performance metrics (e.g., availability, pricing, visibility, conversion basics).
• Strong organizational skills and ability to manage daily tracking and repetitive checks.
• Good coordination and communication skills for working with cross-functional teams.
• Ability to work in a fast-paced, execution-driven environment.
• Preferably with experience in FMCG, retail, or e-commerce operations.
• Exposure to digital merchandising or “perfect store” / digital shelf standards.
• Basic understanding of promotional mechanics (bundles, GWPs, discounts).