E-commerce Operations & Admin VA

Job Summary: Lend your expertise to our team as a proactive and highly organized Operations & Admin Virtual Assistant who helps run and grow a fast-moving beauty and cosmetics e-commerce business on Amazon and Walmart. You’ll supervise our existing automated systems, watch performance and competitors closely, coordinate with suppliers, and pull out the data and insights behind key business decisions. We’ll be especially interested if you’re comfortable with AI tools, thrive working independently, and have a sharp eye for catching issues before they turn into problems.

Key Responsibilities:

• Supervise and maintain our existing semi-automated systems so everything runs smoothly each day
• Find, flag, and follow through on data mismatches, bugs, and errors across platforms
• Prepare clear, accurate daily reports on store operations and performance
• Coordinate with suppliers and vendors and follow up to keep orders and timelines on schedule
• Keep watch over competitors, pricing trends, product listings, and relevant industry forums
• Gather and organize data and insights to help the owner make decisions
• Handle general admin tasks and customer follow-up
• Look after product certification paperwork, including organic, vegan, and EWG documentation
• Keep records and listings accurate on the Amazon and Walmart marketplaces

Mandatory Skills:

• Proven experience in e-commerce operations, ideally on Amazon and/or Walmart
• Comfort and skill using AI tools to make research and daily tasks faster
• A sharp ability to spot discrepancies, bugs, and inconsistencies in data and systems
• Experience coordinating with suppliers and vendors
• Excellent written and spoken English communication skills
• Focused, trustworthy, and able to work without close supervision
• Strong organizational skills and the ability to manage multiple tasks and ongoing reporting

Preferred Skills:

• Experience in the beauty, cosmetics, or health and wellness space
• Familiarity with automation tools (e.g., Zapier, Make, n8n) and troubleshooting workflows
• Understanding of product certifications such as organic, vegan, or EWG
• Experience with competitor and market research
• Data reporting and analysis experience
• Confident handling several projects at the same time

Why Join Us: This is a great opportunity to own a key role in a growing e-commerce business where your work directly shapes important decisions. You’ll enjoy variety, autonomy, and the chance to grow with the business. If you’re proactive, organized, and love keeping operations running like clockwork, we’d love to hear from you.