E-commerce Operations & Customer Service Executive

Solera HK Limited is looking for a reliable, detail-oriented team member to support our daily operations, including e-commerce order handling, customer service, delivery coordination, inventory follow-up, and office administration.

This is a hands-on role in a premium wine and spirits retail business. It is suitable for someone who is organized, careful, responsive, and able to work independently in a small but fast-moving company.

Candidates with experience in FMCG, retail operations, wine & spirits, e-commerce fulfilment, logistics coordination, or customer service will be an advantage.
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HK$18,000+ per month, 5-day work week

E-commerce operations, customer service, delivery coordination, and office administration

Suitable for candidates from FMCG, retail, wine & spirits, logistics, or e-commerce operations

Responsibilities

• Handle daily online and offline customer orders accurately

• Coordinate deliveries with customers, drivers, couriers, and internal team members

• Follow up on customer enquiries by phone, WhatsApp, email, and other channels

• Support inventory checking, stock movement records, and order fulfilment

• Assist with invoice, payment, and basic administrative follow-up

• Coordinate with warehouse, sales, and management to ensure orders are completed on time

• Help maintain smooth daily office operations

• Support ad hoc operational tasks when required

Requirements

• Experience in FMCG, retail, wine & spirits, e-commerce, logistics, customer service, or operations is preferred

• Detail-oriented, organized, and responsible

• Able to handle multiple tasks and follow up carefully

• Good communication skills and customer service attitude

• Comfortable using WhatsApp, email, Excel/Google Sheets, and online systems

• Able to work independently and solve simple daily operational issues

• Good spoken and written English and Chinese

• Hands-on attitude is important

We Offer

• HK$18,000+ per month, depending on experience

• 5-day work week

• Stable working environment

• Exposure to premium wine and spirits retail operations

• Practical training in e-commerce, customer service, logistics coordination, and daily business operations

Bonus: Apply directly for preferential review of your resume.
https://solera.com.hk/jobs/operations-e-commerce-orders-customer-service-5