E-commerce Operations & Customer Support Coordinator

E-commerce Operations & Customer Support

Coordinator

OVERVIEW

We are recruiting on behalf of our client for an E-commerce Operations & Customer Support Coordinator. Our client is a US-based e-commerce business in the clothing industry, looking for a reliable and detail-oriented coordinator to support their day-to-day operations. This is a remote role that requires consistent availability and alignment with US Eastern Standard Time (EST) business hours. The right candidate will be someone who can be trusted to take clear instructions, execute them accurately, and keep things moving without the need for follow-up or correction from the business owner.

KEY RESPONSIBILITIES

Handle customer inquiries and communications across email, WhatsApp, and other platforms in a timely and professional manner

Create, update, and maintain online product listings for clothing items, ensuring accuracy and consistency across all entries

Manage general administrative tasks and day-to-day operational responsibilities as directed

Keep product information, records, and internal systems organized and up to date at all times

Monitor and respond promptly to messages, requests, and instructions throughout the workday

Manage multiple tasks and shifting priorities simultaneously without compromising quality or turnaround time

Proactively flag issues, follow through on outstanding items, and take full ownership of assigned responsibilities

REQUIREMENTS

Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification is advantageous

Proven experience in a customer service, e-commerce, or administrative support role

Reliable high-speed internet connection and a suitable home office setup for remote work

Strong written English communication skills with a professional and customer-friendly tone

Comfortable working during US Eastern Standard Time (EST) business hours

High degree of digital literacy, including confidence using email platforms, messaging tools, and online systems

PREFERRED EXPERIENCE

Prior experience managing product listings on e-commerce platforms such as Shopify, WooCommerce, or similar

Experience supporting a business owner or senior stakeholder in a remote capacity

Familiarity with the clothing or retail industry, including product categorization and terminology

Experience using project management or task-tracking tools such as Trello, Asana, or Notion

KEY COMPETENCIES

Strong communication skills

High attention to detail

Strong organizational skills

Ability to work independently

Professionalism and reliability