E-commerce Operations & Customer Support Executive

We are looking for a Multitasking E-commerce Operations & Customer Support Executive to join our team. The ideal candidate should be energetic, responsible, organized, and comfortable handling multiple tasks related to online orders and customer support.

You will be responsible for managing orders from the time they are received until they are dispatched, while also communicating with customers and helping increase sales through upselling and cross-selling.

Key Responsibilities

• Create and manage custom orders according to customer requirements.
• Confirm online orders with customers through phone calls.
• Follow up with customers regarding order details, address, product selection, and confirmation.
• Perform upselling and cross-selling to increase order value where appropriate.
• Handle customer queries and provide basic support regarding orders.
• Prepare, check, and pack customer orders accurately for dispatch.
• Coordinate with the courier team regarding shipments and delivery issues.
• Create and manage support tickets on Leopards Courier for delivery, shipment, or other courier-related issues.
• Track pending, returned, refused, and delayed orders and take appropriate action.
• Maintain accurate order records and update order statuses.
• Coordinate with other team members to ensure orders are processed and dispatched on time.
• Perform other day-to-day e-commerce and operational tasks as required.

Requirements

• Good communication and phone conversation skills.
• Comfortable making customer confirmation and follow-up calls.
• Basic computer and internet skills.
• Ability to use order management systems and learn new software quickly.
• Experience with Leopards Courier or other courier portals is a plus.
• Previous experience in e-commerce, order processing, customer support, telesales, or online business operations is preferred.
• Good organizational and multitasking skills.
• Must be punctual, responsible, and detail-oriented.
• Ability to work in a fast-paced environment.
• Basic English communication is preferred.

Who We Are Looking For

We need someone who is not limited to just one task. The right candidate should be willing to handle orders, talk to customers, sell, pack products, solve courier issues, and support daily operations.

If you are proactive, hardworking, and can manage multiple responsibilities efficiently, we would love to hear from you.

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person