E-Commerce Operations and Growth Manager | Work From Office | Mid Shift

We’re Hiring: E-Commerce Operations and Growth Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: E-Commerce Operations and Growth Manager
Work Arrangement: Work from Office
Location: Philippines - Angeles, Makati, Muntinlupa, Ortigas, Taguig
Schedule: Mid Shift

Job Description:

This is a single, converged role that owns the full e-commerce cycle, from product listing and
campaign promotion through order fulfillment, customer service, and performance reporting.
Administrative duties are built into the role to support the online business end to end, so one person
manages the entire customer journey and the operations behind it.

1. Store and Catalogue Management

• Manage the online store (Shopify, WooCommerce, Amazon, or similar), including listings,
  descriptions, pricing, images, and promotions
• Optimize product pages for search and conversion
• Keep catalogue data, stock status, and pricing consistent across all sales channels

2. Marketing and Campaigns

• Plan and run multi-channel campaigns (email, social media, paid ads, website) tied directly to the
  product catalogue and stock levels
• Manage paid advertising on Meta, Google, and similar platforms against defined budgets
• Create and schedule content, offers, and seasonal or launch campaigns
• Track return on ad spend, conversion, and customer acquisition cost, and adjust campaigns
  accordingly

3. Order, Inventory and Fulfillment Administration

• Process orders and coordinate shipping, returns, and refunds with logistics partners
• Monitor inventory and coordinate restocking with suppliers
• Handle invoicing, purchase orders, and expense records related to online sales
• Maintain organized records, supplier contracts, and documentation

4. Customer Experience• Manage customer inquiries, reviews, and complaints across all channels

• Resolve issues promptly and feed customer insights back into listings and campaigns

5. Reporting and Coordination

• Produce weekly and monthly reports covering sales, traffic, campaign results, and inventory
• Recommend improvements based on data
• Coordinate with management, suppliers, and external agencies, and provide general
  administrative support as needed

Key Performance Indicators

• Online sales growth and conversion rate
• Return on ad spend and customer acquisition cost
• Order accuracy and fulfillment turnaround time
• Customer response time and satisfaction
• Timeliness and accuracy of reports and administrative deliverables

Qualifications and requirements:

• 3 to 5 years of experience in e-commerce operations, digital marketing, and administration
• Proven record of running measurable campaigns for an online store
• Hands-on experience with an e-commerce platform and with advertising and email tools
• Working knowledge of Google Analytics and sales reporting
• Proficiency in Microsoft Office or Google Workspace
• Excellent written and spoken English, with strong organizational skills and attention to detail

Non-negotiable skills and requirements:

• SEO and content marketing
• Graphic design (Canva or Adobe) or video editing
• CRM, marketing automation, and ERP or accounting tools

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

  Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

  **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.*