E-commerce Operations Assistant

Duties and Responsibilities:

Order Processing and Fulfillment:

• Verify order details, stock availability, and shipping information
• Assist in labeling, sorting, and preparing packages for courier pickup
• Double checking of pick orders to avoid mistakes
• Correct labeling and attaching waybills
• Ensure order products are securely packed
• On time packing of orders to meet the pickup schedule of parcels
• Record the quantity of products that shipped per day
• Transfer all packed orders to the pick-up area of couriers (ground floor)

Stocks Management:

• Organize and validate the count stock requests from Warehouse
• Communicate stock availability / low stock to Ecommerce Team
• Report the return parcel to ecommerce team
• Help in restocking and arranging products in the shelves
• Help in physical counting of products inventory (weekly/monthly)
• Maintain stockroom cleanliness and product ventilations

Administrative:

• Daily printing of Waybills, packing list and Picking list
• Keep safe all DR document from deliveries for Ecom compilation
• Help out in updating/encoding of successfully picked products in the SMS
• Monitoring packing materials and processing replenishment
• Other tasks that may be assigned

Qualifications:

• High school or Vocational graduate
• 1-2 years of experience in E-Commerce fulfillment, warehouse packing, or logistics is an advantage
• With knowledge of E-Commerce platforms
• With basic computer skills particularly MS Excel and Order Management System
• Strong attention to detail
• Effective communication and interpersonal skills
• Physically Fit
• Ability to multitask and work under pressure in a fast-paced environment
• Strong teamwork and coordination skills across departments
• Willing to work in shifting schedules, holidays (if required), and Saturday half-day work