E Commerce Operations

Role & responsibilities

Role

We are looking for a detail-oriented E-commerce Operations professional with 2 to 3 years of experience to manage the "engine room" of our online business. You will be responsible for ensuring that every order placed IN COMPANY and marketplaces (Amazon/Flipkart) is processed, packed, and delivered with precision. You will bridge the gap between our digital storefront and physical fulfillment.

Key Responsibilities

• Order Management: Oversee the end-to-end order lifecyclefrom payment confirmation to dispatch and delivery across all sales channels.
• Marketplace Operations: Manage product listings, pricing updates, and inventory syncing on Shopify, Amazon, Flipkart, and Shopsy.
• Inventory Control: Monitor stock levels in real-time to prevent stockouts of high-demand items like our Proflx and Carbon Fiber paddles.
• Logistics & 3PL Coordination: Liaise with courier partners and 3PL providers to ensure timely pickups, track delayed shipments, and optimize shipping costs.
• Returns & RTO Management: Handle reverse logistics (Returns/Exchanges) efficiently, ensuring quality checks are conducted before restocking.
• Customer Support Integration: Provide the customer service team with accurate tracking info and ETAs to resolve delivery-related queries.
• Data Reporting: Generate weekly reports on operational KPIs like Order-to-Ship time, RTO percentages, and NDR (Non-Delivery Report) management.

Required Qualifications & Skills

• Experience: 2–3 years in E-commerce operations. Direct experience with a D2C brand is highly preferred.
• Tech Stack: Proficiency in Shopify (Backend), Amazon Seller Central, and Flipkart Seller Hub. Familiarity with shipping aggregators (e.g., Shiprocket, Delhivery) and Inventory Management Systems (IMS).
• Location: Must be based in Mumbai for close coordination with the headquarters.
• Analytical Skills: Strong command over MS Excel (VLOOKUPs, Pivot Tables) to manage large sets of order and inventory data.
• Problem Solving: Ability to stay calm and find solutions when logistics delays or technical glitches occur during peak sale periods.

Preferred candidate profile