E-Commerce Operations Coordinator

1. E-Commerce Platform & Store Operations
   Manage and coordinate the day-to-day operations of e-commerce platforms and online marketplaces
   Ensure product information and promotional mechanics are accurate and updated
   Monitor store health, product availability and platform operational issues
   Provide support on customer enquiries via Live Chat and other applicable e-commerce channels
   Follow up on customer issues and ensure timely resolution with the respective departments
2. Order, Fulfilment & Inventory Coordination
   Monitor the end-to-end order process from order placement and payment through fulfilment and delivery
   Coordinate with relevant teams to ensure orders are processed and dispatched within the required timeline
   Monitor pending, cancelled, failed, delayed and returned orders
   Follow up on fulfilment and delivery issues with courier and logistics providers
   Monitor order fulfilment performance and escalate recurring operational issues
   Ensure e-commerce orders are processed accurately and in accordance with marketplace requirements
3. Marketplace Campaign & Promotion Support
   Support major e-commerce campaigns and promotional activities when required
   Coordinate with relevant departments on campaign products pricing, promotional details and stock requirements for product launches and promotional activities within the required timeline
   Coordinate with Marketing department on campaign visuals, banners and content
   Monitor campaign execution and follow up on operational issues during promotional periods
4. Reports & Data Management
   Compile relevant data and information to prepare e-commerce reports
   Monitor relevant e-commerce performance indicators and highlight significant issues or trends
   Support monthly e-commerce closing, reconciliation and transaction discrepancies
   Maintain relevant transaction and adjustment records accurately and within the required timeline

Job Requirements:

• Diploma or Degree in Business Administration, E-Commerce, Marketing, Retail Management, Customer Service or any other related field
• Minimum 1–3 years of relevant experience in e-commerce, customer service, retail operations or sales administration
• Good communication, coordination and organisational skills with good attention to detail
• Proficient in English, Chinese and Bahasa Malaysia
• Experience with Shopee, Lazada, TikTok or other e-commerce platforms will be an added advantage