E-Commerce Operations Coordinator (Night shift)

E-Commerce Operations Coordinator

Job Overview

We are looking for a reliable, highly organized, and detail-oriented E-Commerce Operations Coordinator to support the day-to-day customer service and operational side of a growing business.

This role will support a US-based company and requires working a night shift aligned with US business hours.

The role will handle customer issues, coordinate with the fulfillment team, maintain inventory and sales records, prepare for shows, and track sales, costs, and estimated profits. The ideal candidate is proactive, responsive, and able to take ownership of tasks without constant supervision.

Work Schedule

• Full-time, Monday–Friday
• Night shift – Philippine Local Time
• Schedule aligned with US business hours

Key Responsibilities

Customer Service

• Monitor and respond to customer messages and issues promptly and professionally.
• Handle concerns involving damaged, missing, incorrect, or delayed orders.
• Communicate with the fulfillment team to resolve customer issues.
• Follow up with customers until issues are fully resolved.
• Maintain a daily spreadsheet tracking customer issues, actions taken, status, and resolution.

Profit Tracking

• Maintain accurate spreadsheets.
• Track every SKU/item sold, selling price, and item cost.
• Track giveaways and promotional expenses.
• Calculate total sales, costs, and estimated profit for each show.
• Keep all records accurate, organized, and up to date.

Inventory & Preparation

• Review and organize inventory before each stream.
• Ensure inventory is properly prepared and ready.
• Track inventory used and sold.
• Help identify and investigate inventory discrepancies.
• Support additional operational tasks as the business continues to grow.

Requirements

• Extremely organized and detail-oriented.
• Strong written and verbal English communication skills.
• Comfortable working with Google Sheets and/or Microsoft Excel.
• Able to communicate professionally with customers and internal team members.
• Reliable, responsive, and able to meet deadlines.
• Able to work independently and follow through without constant supervision.
• Strong attention to accuracy when handling inventory, sales, and financial data.
• Previous experience with e-commerce, customer service, inventory management, or online retail is a plus.