E Commerce Operations Executive

About the Role:

We are looking for an enthusiastic and detail-oriented Ecommerce Operations Executive to manage and support the day-to-day operations of our online business across our website and leading marketplaces. The ideal candidate should have hands-on experience with ecommerce platforms, marketplace operations, order management, inventory coordination, and performance tracking.

Key Responsibilities:

1. Ecommerce & Marketplace Operations

• Manage day-to-day operations across the company website and marketplaces such as Amazon, Flipkart, and Myntra.
• Maintain product listings, product information, pricing, images, and inventory availability.
• Monitor marketplace performance and ensure listings remain accurate and updated.
• Coordinate with marketplace teams to resolve operational issues.

2. Order & Fulfilment Management

• Monitor incoming orders and ensure timely processing and fulfilment.
• Coordinate with warehouse, inventory, logistics, and customer service teams for smooth order execution.
• Track cancellations, returns, replacements, and delivery issues.
• Identify operational bottlenecks and ensure timely resolution.

3. Inventory Management

• Monitor stock levels across ecommerce channels.
• Coordinate with the inventory and supply chain teams to avoid stock-outs and excess inventory.
• Ensure accurate product and inventory information across all platforms.
• Support inventory planning based on sales trends and marketplace requirements.

4. Sales & Performance Tracking

• Monitor daily/weekly/monthly ecommerce sales and key operational KPIs.
• Track metrics such as orders, revenue, conversion rate, average order value, returns, cancellations, and marketplace performance.
• Analyse sales and customer data to identify opportunities for improvement.
• Prepare regular ecommerce performance reports.

5. Promotions & Campaign Coordination

• Coordinate with the marketing team for ecommerce promotions, offers, and marketplace campaigns.
• Ensure promotional pricing, discounts, banners, and product information are updated accurately.
• Support execution of seasonal and marketplace-specific campaigns.

6. Customer Experience

• Monitor customer feedback, ratings, reviews, returns, and complaints.
• Coordinate with customer service teams to resolve ecommerce-related customer issues.
• Identify recurring customer issues and suggest improvements to enhance the overall customer experience.

7. Cross-Functional Coordination

• Work closely with Marketing, Sales, Warehouse, Logistics, Finance, IT, and Customer Service teams.
• Coordinate internally to ensure smooth and timely ecommerce operations.
• Follow up on operational issues and ensure closure within defined timelines.

Required Skills & Experience

• 1-4 years of experience in Ecommerce Operations, Marketplace Operations, Online Sales, or a similar role.
• Hands-on experience with ecommerce marketplaces such as Amazon, Flipkart, and/or Myntra.
• Working knowledge of Shopify or other ecommerce platforms.
• Understanding of order processing, inventory management, returns, cancellations, and fulfilment.
• Good knowledge of Excel/Google Sheets and basic data analysis.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Good communication and coordination skills.
• Ability to analyse ecommerce data and identify operational issues.
• Customer-focused and proactive approach to problem-solving.

Preferred Skills

• Experience working with a consumer brand or D2C business.
• Knowledge of ecommerce analytics and performance reporting.
• Understanding of basic digital marketing, SEO, paid campaigns, and marketplace advertising.
• Familiarity with product information management and catalogue management.
• Strong analytical and organisational skills.

Key Competencies

• Ecommerce & Marketplace Operations
• Order & Fulfilment Management
• Inventory Coordination
• Data Analysis & Reporting
• Marketplace Catalogue Management
• Problem Solving
• Cross-Functional Coordination
• Customer Focus
• Attention to Detail