E-commerce Operations Executive

Job Overview

Up&Under is looking for a proactive and detail-oriented E-commerce Operations Executive to manage day-to-day e-commerce and marketplace operations, while supporting online sales and customer service.

This role is responsible for managing product and store information across e-commerce platforms, including product listings, pricing, inventory, promotional updates, and order processing. The role also handles customer inquiries, resolves customer issues, and supports smooth day-to-day operations across platforms such as Shopee, Lazada, TikTok Shop, and Shopify.

Key Responsibilities

E-commerce & Marketplace Operations

• Manage and maintain online stores across e-commerce platforms such as Shopee, Lazada, TikTok Shop, and Shopify
• Upload and update product listings, including product images, descriptions, product details, pricing, promotions, and other relevant information
• Coordinate with the graphic design team to brief and prepare visuals required for product listings, campaigns, and promotional activities
• Manage and update product inventory across platforms to ensure stock information is accurate and up to date
• Set up and update product pricing, discounts, promotions, vouchers, and other sales-related information in marketplace back-end systems
• Monitor product listings and store information to ensure accuracy and consistency across all platforms
• Monitor orders and coordinate order processing, including order confirmation, shipping information, and order-related issues
• Key in and update shipment information to ensure orders are processed and delivered accurately and on time

Customer Service & Online Sales

• Respond to customer inquiries via social media and marketplace chat, providing accurate product information and recommendations
• Manage comments and messages across online channels and ensure timely and professional communication
• Support online sales conversion by understanding customer needs and recommending suitable products
• Handle customer complaints and resolve issues related to products, orders, payments, shipping, and other marketplace-related matters
• Coordinate with relevant internal teams to resolve customer issues and ensure a smooth customer experience
• Collect customer feedback and identify recurring issues to help improve products, services, and online operations

Marketing Support

• Support marketing campaigns and promotional activities across e-commerce platforms

• Assist with other e-commerce, sales, marketing, and operational tasks as assigned

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, E-commerce, or a related field
• 1–3 years of experience in E-commerce Operations, Marketplace Operations, Online Sales, Customer Service, or related roles
• Experience using e-commerce platforms such as Shopee, Lazada, TikTok Shop, or Shopify
• Basic understanding of marketplace back-end systems, product listing, inventory management, pricing, promotions, and order processing
• Strong attention to detail, especially when managing product information, pricing, stock, and orders
• Good problem-solving and multitasking skills
• Good communication and coordination skills
• Service-minded, proactive, and able to work in a fast-paced environment

Nice to Have

• Experience managing multiple marketplace platforms
• Experience in marketplace chat support or online customer service
• Experience coordinating with graphic designers or briefing artwork for e-commerce platforms
• Basic understanding of online sales, promotions, and marketplace campaigns
• Experience working with fashion, lifestyle, or e-commerce brands

How do we take care of your well-being?

• Unlimited Vacation Leave – Take the time you need, when you need it!
• Group Insurance – Comprehensive coverage for your health and well-being.
• Free Lunch – Fuel up with daily free lunches to keep you energized.
• Flexible Working Hours – Work around your schedule.
• Hybrid Work Environment – Balance your time between home and the office.
• Start-up Culture, Without the Chaos – Innovation, collaboration, and agility, with the stability of an established brand.
• Employee Product Discounts – Enjoy exclusive discounts on products across our group of companies.
• Quarterly Extra Leave – Additional time off to recharge every quarter.

Plus more… Come grow with us at Up&Under, where your work and well-being matter!