E-Commerce Operations Executive

About the role

We are looking for an E-Commerce Operations Executive to support our day-to-day e-commerce operations across platforms such as Shopee and Lazada. This role will be responsible for inventory and warehouse coordination, logistics management, platform customer service, and operational reporting. You will work closely with warehouses, logistics providers, platform support teams, and internal stakeholders to ensure smooth order fulfilment and a positive customer experience.

Key responsibilities

• Monitor inventory levels across e-commerce stores and prepare replenishment plans to minimise stockouts and overstock
• Conduct regular inventory checks and reconcile system records against actual stock
• Coordinate inbound, outbound, return, and exchange processes with internal warehouses and/or third-party logistics (3PL) partners
• Follow up on inventory discrepancies and operational issues
• Coordinate closely with courier and logistics service providers to ensure timely order fulfilment
• Review shipping options and support the selection of cost-effective delivery solutions
• Handle logistics exceptions, including delayed, lost, or damaged parcels, and follow up on claims where required
• Monitor fulfilment timelines and ensure compliance with platform shipping requirements
• Respond promptly and professionally to customer enquiries through e-commerce platforms, including questions relating to products, stock availability, promotions, orders, and delivery
• Handle after-sales matters such as returns, exchanges, refunds, lost/damaged parcels, and order disputes

About you

• Diploma or above, preferably in Logistics Management, Supply Chain Management, E-Commerce, or a related field
• 1–3 years of experience in e-commerce operations, supply chain, logistics, or customer service
• Fresh graduates with strong learning ability and the ability to work under pressure may also be considered
• Familiar with e-commerce platforms such as Shopee and Lazada, including their logistics and customer service processes
• Proficient in Microsoft Excel, including PivotTables, VLOOKUP and other commonly used functions
• Experience using ERP or WMS systems will be an advantage
• Good communication and customer service skills, with the ability to handle complaints and challenging situations professionally
• Able to manage multiple customer conversations and tasks efficiently
• Strong coordination skills with the ability to work effectively with warehouses, courier companies, platform support teams, and internal stakeholders
• Detail-oriented, responsible, organised, and able to perform effectively during peak campaign periods