E-commerce Operations Executive

E-commerce Operations Executive

House of Heroes is a fast-growing fashion and e-commerce brand, and we're looking for an E-commerce Operations Executive to join our team. As we grow, we believe in creating growth opportunities for our employees as well.

Key Responsibilities

• Process daily orders and returns across e-commerce marketplaces.
• Pack and dispatch orders independently while ensuring accurate QC and packaging.
• Raise claim/support tickets for return, logistics, and payment issues.
• Follow up with marketplace support teams until tickets are resolved.
• Maintain order, return, and claim records in Excel.

Requirements

• Must be willing and able to pack orders themselves as part of daily operations.
• Basic knowledge of Microsoft Excel.
• Good written and spoken English communication.
• Detail-oriented, organized, and eager to learn.

Why Join Us?

• Be part of a fast-growing brand with hands-on learning opportunities.
• We value employee development and offer opportunities to grow with the company as the business expands.

Job Types: Full-time, Fresher

Pay: From ₹15,000.00 per month

Ability to commute/relocate:

• Sherpur Kalan, Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you be willing to process & pack orders on your own?
• Should be open in talking to influencers, customers and marketplace executives on phone?
• Will you be able to read, understand & respond to emails?

Language:

• English (Required)

Work Location: In person