E-Commerce Operations Executive (TikTok Shop)

Company Overview

Ouji, a leading player in the fast-moving consumer goods (FMCG) industry and proud brand owner of Dynamo, Fab, and Walch. Our commitment lies in delivering high-quality products that enhance consumers' everyday lives. With a strong global presence across Southeast Asia and Oceania, we offer an extensive range of laundry, household, and hygiene care solutions that promote healthier and more beautiful living, every day.

Job Summary

The TikTok Shop Operations Executive will be responsible for managing day-to-day TikTok Shop operations, supporting livestream campaigns, monitoring sales performance, and ensuring a seamless customer shopping experience.

You will play a key role in maximizing store performance through campaign execution, product management, inventory coordination, and real-time livestream support.

Key Responsibilities

TikTok Shop Operations

• Manage and maintain TikTok Shop Seller Center, including product listings, pricing, inventory updates, and promotional setups.
• Ensure store information, product content, and campaign assets are accurate and up to date.
• Coordinate with internal stakeholders to ensure product availability and sales readiness.

Livestream Operations

• Support daily livestream preparation and execution.
• Set up products, vouchers, bundles, and promotional mechanics before and during livestream sessions.
• Monitor livestream performance and provide real-time operational support.
• Troubleshoot operational issues to ensure uninterrupted livestream sessions.

Campaign Management

• Execute platform campaigns such as 9.9, 10.10, 11.11, 12.12, Payday Campaigns, and brand activations.
• Coordinate campaign scheduling, voucher creation, discount setups, and promotional mechanics.
• Ensure all campaigns are executed accurately and within agreed timelines.

Performance Analysis

• Monitor key metrics including GMV, Conversion Rate, Traffic, AOV, CTR, and Product Performance.
• Analyze sales and livestream data to identify growth opportunities.
• Prepare weekly and monthly performance reports with actionable recommendations.

Requirements

• Diploma or Bachelor's Degree in Marketing, Business, E-Commerce, or related field.
• Minimum 1 year of experience in TikTok Shop Operations, E-Commerce Operations, Marketplace Management, or related roles.
• Hands-on experience with TikTok Shop Seller Center.
• Familiarity with livestream operations and social commerce platforms.
• Strong analytical and problem-solving skills.
• Excellent coordination and communication abilities.
• Ability to thrive in a fast-paced and performance-driven environment.
• Experience in FMCG, Beauty, Personal Care, or Consumer Goods industry will be an added advantage.

Benefits / What We Offer

• Attractive salary package
• Performance bonus / commission
• Free breakfast and lunch on selected days
• Strong career growth opportunities
• A supportive, fast-moving and dynamic environment where you are trusted to take ownership, share ideas, and grow your skills while making real impact.

Location

The Troika, Persiaran KLCC, Kuala Lumpur

(Short walking distance from Ampang Park LRT Station – Entrance B, or Persiaran KLCC MRT Station – Entrance B)

Why join us?

Because we’re energetic, and building something exciting. You’ll work with a driven team, move fast, learn constantly, and grow your career in an environment that rewards initiative.