E-Commerce Operations Internship

We are a retail brand specializing in travel essentials, winter wear and luggage. As an E-Commerce Operations Intern, you will work closely with our E-Commerce & Digital Marketing team to manage product listings, streamline daily operations, and support campaign execution across platforms such a Shopee, Lazada, Tiktok, Amazon, and our official online store. This is a great opportunity for anyone who wants to learn how a modern retail brand grows in the digital space.

Job Description:

• Manage and update product listings (descriptions, pricing, images, attributes) across online marketplaces.
• Support day-to-day e-commerce operations including order processing, cancellations, returns, and stock updates.
• Assist in planning and executing online campaigns (e.g., 11.11, 12.12, payday sales).
• Respond to customer inquiries and ensure excellent online customer service.
• Conduct competitor research and trend monitoring for travel and winterwear categories.
• Prepare weekly sales, marketplace performance, and marketing analytics reports.
• Coordinate with retail, logistics, and marketing teams on inventory and promotional activities.
• Create basic marketing visuals using Canva or similar tools.
• Assist in Tiktok livestream.

Requirements:

• Currently pursuing a Diploma or Degree in Business, Marketing, E-Commerce, Digital Media, or related fields.
• Strong interest in online retail, digital marketing, or consumer behavior.
• Familiar with e-commerce platforms (Shopee/Lazada/Shopify) — training provided.
• Proficient in Microsoft Excel/Google Sheets.
• Basic design familiarity (Canva, Photoshop) is a plus.
• Strong communication skills and attention to detail.
• Positive attitude, proactive mindset, and willingness to learn.

What You'll Gain:

• First-hand experience working with a retail brand.
• Exposure to the full e-commerce pipeline: listings, operations, analytics, and marketing.
• Opportunity to contribute to major campaign strategies and creative execution.
• Mentorship from experienced retail and digital commerce professionals.
• A strong portfolio of real-world e-commerce projects.