E-commerce Operations Manager

Brand: www.suvaa.in

What you’ll do

• Take end-to-end ownership of the product fulfilment lifecycle and ensure all orders are dispatched within prescribed timelines.
• Own and maintain MIS and KPIs across fulfilment and logistics.
• Manage Shopify and Logistics portals (Delhivery, Shiprocket etc) to plan dispatch lists on a daily basis.
• Ensure inventory is up to date and provide inputs to ensure inventory levels are adequate to fulfill demand - both current and expected (inventory projection and forecasting)
• Own production planning and optimise in-house production efficiency, TAT, and daily throughput.
• Handle reverse logistics and common exceptions - SKU changes, order cancellations, returns and exchanges, NDRs, RTOs efficiently.
• Collaborate with the customer support team to ensure timely resolutions, status updates and maintain customer delight.
• Independently raise, track and close operational tickets with logistics, technology and payment partners, including shipment, refund and payment-related exceptions.
• List products and categories on Shopify and manage shopify websites.
• If we choose to add marketplaces later, you should be able to list products, make price changes etc.

What you need to bring

• At least 3-5 years of full time operations experience in D2C / e-commerce setups - preferably in the fashion / apparel domain. Bonus points for prior footwear industry experience.
• Expert level proficiency in Excel (pivots, lookups, charts and basic automations), Logistics portals (e.g. Delhivery, Shiprocket etc), Shopify, OMS.
• Strong analytical thinking and problem-solving ability. Comfortable working with data and ambiguity.
• Clear, structured communication - both written and verbal.
• Strong attention to detail and ability to manage multiple workstreams simultaneously.
• Genuine interest in D2C, consumer brands, and startups.
• Seasoned familiarity with OMS systems like unicommerce.

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:

• Paid time off

Work Location: In person