E-commerce Operations Manager

ob Title: E-commerce Operations Manager

Company: Angroos
Location: Kadavanthra, Kochi
Salary: ₹15,000–₹20,000 per month
Job Type: Full-time, on-site

Job Description

Angroos is looking for a tech-savvy, organised E-commerce Operations Manager to manage daily online store operations—from product listings and order processing to shipment coordination and dispatch. The ideal candidate should be comfortable using AI tools to improve productivity, product content, and e-commerce workflows.

Key Responsibilities

• Manage the day-to-day operations of our e-commerce website and online marketplaces.
• Create and update product listings, including titles, descriptions, images, prices, categories, and product variations.
• Process orders, verify customer and delivery details, and maintain accurate order records.
• Coordinate packing, shipping, courier pickups, and timely dispatch.
• Track shipments and resolve delivery delays, returns, cancellations, and order-related issues.
• Maintain inventory accuracy and coordinate stock availability with internal teams.
• Manage store settings, shipping options, offers, and other operational configurations.
• Improve product and category SEO through relevant keywords, clear descriptions, metadata, and image alt text.
• Use AI tools to assist with product content, keyword research, customer-response drafts, and routine tasks, checking outputs for accuracy.
• Respond to customer enquiries and provide timely order updates.
• Monitor store performance and identify ways to improve the shopping experience and operational efficiency.

Candidate Requirements

• Graduate in any discipline.
• Practical knowledge of e-commerce platforms, online store administration, and order management.
• Familiarity with product listings, inventory, shipping, and dispatch processes.
• Basic understanding of SEO and AI-powered tools.
• Comfortable using spreadsheets, email, and digital business tools.
• Strong attention to detail, problem-solving ability, and time management.
• Positive attitude, professional behaviour, accountability, and willingness to learn.
• Relevant experience in e-commerce operations or online store management is preferred.

How to Apply

Apply through Indeed or send your updated CV to [email protected] with the subject “E-commerce Operations Manager – Angroos

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person