E-commerce Operations Manager

Company Description: Rare Commerce is a growing e-commerce company focused on building and scaling consumer brands across leading online marketplaces and digital platforms. We bring together e-commerce, marketing, operations, and customer experience to create and grow impactful brands. As we continue to expand, we’re building a dynamic team of people who are ready to take ownership, solve problems, and grow with us.

Job Description: We are looking for an E-commerce Operations Manager to take ownership of our end-to-end e-commerce operations. The role will involve managing product listings, orders, fulfilment, logistics, deliveries, returns, and coordinating with various internal and external stakeholders to ensure smooth and efficient operations.

Key Responsibilities:

• Oversee end-to-end e-commerce operations, from product listing and order receipt to dispatch, delivery, returns.
• Manage day-to-day operations across Amazon, Flipkart and other relevant e-commerce marketplaces.
• Manage shipping and logistics through platforms such as Shiprocket, coordinating with courier partners to ensure timely dispatch and delivery.
• Coordinate with vendors, logistics partners, warehouses and internal teams to ensure seamless order fulfilment.
• Maintain accurate operational records, reports and documentation and ensure processes are followed efficiently.
• Monitor operational costs, delays, errors and fulfilment performance and identify areas for improvement.
• Take ownership of day-to-day operational challenges and ensure issues are resolved quickly and effectively.
• Work closely with cross-functional teams to ensure smooth coordination across the entire e-commerce operations cycle.

Qualifications:

• 1-3 years of experience in e-commerce operations, marketplace operations or a similar role.
• Hands-on experience managing marketplaces such as Amazon and Flipkart.
• Experience with shipping/logistics platforms such as Shiprocket.
• Strong understanding of order management, fulfilment, logistics, returns and marketplace operations.
• Ability to independently manage day-to-day operations and take ownership of issues.
• Proficiency in Excel/Google Sheets and familiarity with e-commerce dashboards and operational tools

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• Will you be able to bring your own Laptop?
• Have you managed Amazon or Flipkart accounts before?

Work Location: In person