E-commerce Operations Manager

Job Title: E-commerce Operations Manager
Department: Operations
Location: Sec-49, Sohna Road, Gurugram
Employment Type: Full-time
Experience: 4-5 years

About the Role

We are looking for a detail-oriented and results-driven E-commerce Operations professional to manage and streamline day-to-day online business operations across marketplaces and the companys own website.

The ideal candidate will be responsible for ensuring smooth order processing, inventory management, product listings, logistics coordination, marketplace operations, and customer experience while working closely with internal teams and external partners.

Key Responsibilities

• Manage day-to-day operations across e-commerce marketplaces and D2C website.
• Monitor incoming orders and ensure timely processing, dispatch, delivery, and returns.
• Coordinate with warehouses, logistics partners, courier companies, and internal teams.
• Monitor inventory levels and ensure product availability across sales channels.
• Manage marketplace dashboards and ensure compliance with platform policies and requirements.
• Track key operational metrics such as orders, sales, cancellations, returns, delivery performance, and inventory.
• Prepare daily, weekly, and monthly operational reports and MIS.
• Monitor competitor pricing, product availability, and marketplace activity.
• Identify operational gaps and implement processes to improve efficiency and customer satisfaction.
• Handle escalations related to customers, marketplaces, logistics, and internal operations.

Key Skills

• Strong understanding of e-commerce operations and order management.
• Experience with marketplaces such as Amazon, Flipkart, Myntra, or similar platforms is an advantage.
• Knowledge of D2C platforms such as Shopify, or similar platforms.
• Good understanding of inventory, logistics, returns, and fulfilment processes.
• Strong analytical and problem-solving skills.
• Good knowledge of MS Excel / Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, filters, and basic reporting.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Good communication and coordination skills.
• Ability to work with cross-functional teams and external vendors.

Preferred Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, Operations, or a related field.
• 4–5 years of experience in e-commerce, marketplace, D2C, retail, or operations.
• Experience working with e-commerce dashboards, ERP/WMS systems, and order management tools will be preferred.

Key Performance Indicators (KPIs)

• Order processing and dispatch TAT
• Order fulfilment rate
• Cancellation and return rate
• Inventory accuracy and availability
• On-time delivery performance
• Marketplace operational performance
• Sales and operational reporting accuracy
• Marketplace reconciliation accuracy
• Overall operational efficiency