E-commerce Operations Officer

E-Commerce / Marketplace Executive

Job Summary

Join our growing E-Commerce team and play an important role in driving online sales across Shopee, Lazada, and TikTok Shop. This role offers an opportunity to work across Marketplace Operations, Campaigns, Live Commerce, Customer Service, and KOL/Influencer activities while contributing directly to business growth.

Key Responsibilities

Marketplace Management

• Manage and oversee Official Stores on Shopee, Lazada, and TikTok Shop.
• Create and update product listings, SKUs, pricing, product information, and inventory.
• Maintain and optimize storefronts to ensure accurate information and a smooth shopping experience.
• Coordinate with internal teams and marketplace KAMs to ensure smooth operations.

Campaign & Sales

• Plan and manage marketplace campaigns, promotions, vouchers, Flash Sales, Double Day, Payday, and other platform activities.
• Monitor and analyze sales, GMV, orders, traffic, Conversion Rate, and Response Rate to improve store performance.
• Take responsibility for online store sales targets and continuously develop strategies to drive sales growth.

Customer Service & Order Management

• Respond to customer chats, comments, and inbox/DMs to provide product information and support sales conversion.
• Monitor orders, delivery issues, negative reviews, and basic after-sales matters.
• Coordinate with relevant teams to resolve customer and order-related issues.

Live Commerce & KOL / Influencer

• Work closely with the Live Commerce team to plan products, promotions, and sales activities.
• Support the sourcing and coordination of KOLs, Influencers, and Content Creators to drive traffic, engagement, and sales.
• Monitor the performance of Live and KOL/Influencer activities and identify opportunities for improvement.

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Qualifications

• Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field.
• 1–2 years of experience in E-Commerce, Marketplace Management, Online Sales, or Digital Marketing.
• Hands-on experience with Shopee, Lazada, and/or TikTok Shop is preferred.
• Experience in Marketplace Operations, Product Listing, SKU Management, Campaign Setup, or Store Management is an advantage.
• Basic understanding of E-Commerce metrics such as GMV, Traffic, Conversion Rate, and ROAS.
• Strong coordination and communication skills, especially when working with internal teams and external platform partners.
• Detail-oriented with good organizational and time management skills.
• Able to work independently, take ownership of assigned tasks, and meet deadlines.
• Self-motivated, result-oriented, and willing to learn and improve continuously.
• Passionate about E-Commerce, digital trends, consumer products, and wellness.

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Working Environment & What to Expect

This role is best suited for someone who enjoys a fast-moving, hands-on environment and is comfortable working in a business that is actively building and improving its processes.

Our E-Commerce operations are currently in a growth and process-building stage. Some workflows and SOPs are still being developed and improved.

Priorities may change quickly, and new tasks, marketplace issues, campaigns, or urgent requests may arise throughout the day.

This is a hands-on role with broad responsibilities. You may be required to support tasks outside your usual routine when business needs arise.

The role requires someone who can identify problems, find solutions, and move work forward independently, rather than waiting for detailed step-by-step instructions.

You should be comfortable learning new tools, processes, and responsibilities as the business evolves.

Workload can be high during campaigns, Double Days, product launches, Live Commerce activities, and peak sales periods.

Occasional overtime or work beyond regular hours may be required during major campaigns, urgent operational issues, or peak periods.

We value people who have a strong sense of ownership, adaptability, resilience, and a team-first mindset.

This position may not be suitable for candidates who prefer highly fixed routines, narrowly defined responsibilities, or a fully established working system.

Additional Qualifications

• Strong ownership and problem-solving mindset — willing to take initiative, learn independently, adapt to changing priorities, and support the team beyond routine responsibilities when needed.
• Comfortable working in a fast-changing environment where processes are still being built, priorities may shift, and not every task will come with a predefined SOP or step-by-step instruction.

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Benefits & Welfare

• Social Security

• Birthday Bonus

• Special Bonuses During Major Festivals and Holidays

• Annual Bonus

• Fuel Allowance

• Employee Discount on Company Products

• Monthly Company Dinner / Team Gathering

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Working Hours & Holidays

• 6 working days per week
• Working hours: 9:00 AM – 6:00 PM
• 13 Public Holidays per year