E-Commerce Operations Officer (Lifestyle Brands)

Job Summary

The Officer – E-commerce Operations is responsible for supporting the day-to-day operational execution across key e-commerce platforms, ensuring smooth order fulfillment, accurate campaign setup, inventory coordination, and marketplace operations. This role works closely with the Executive – E-commerce to maintain operational excellence and deliver a seamless customer experience across online channels.

Key Responsibilities

1. Marketplace Operations

·       Set up and manage promotional campaigns, Flash Sales, vouchers, and marketing activities across e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.).

·       Prepare and configure campaigns, live events, and platform activities in Seller Center systems.

·       Ensure all campaign settings are accurate and activated according to the planned schedule.

·       Conduct regular checks to ensure store activities and promotions are running correctly.

2. Store Management & Merchandising Support

·       Coordinate store decoration activities and update online storefront content.

·       Brief artwork requirements to internal design teams or external agencies.

·       Ensure banners, campaign pages, and storefront visuals are updated and displayed correctly.

·       Support content preparation for promotional and seasonal campaigns.

3. Order Management & Fulfillment Operations

·       Act as the main coordinator for DBS and marketplace operational activities.

·       Monitor and manage daily order fulfillment processes to ensure timely processing.

·       Identify and resolve issues related to order allocation, stock shortages, delayed shipments, and fulfillment exceptions.

·       Coordinate with warehouse and relevant stakeholders to ensure service level agreements (SLAs) are met.

4. Inventory & Stock Coordination

·       Manage stock transfer requests for live streaming activities, product photography, and marketing purposes.

·       Coordinate inventory movements including Inbound, Outbound, Returns, Marketing Usage, and Damaged Goods.

·       Monitor inventory accuracy and work closely with warehouse teams to resolve discrepancies.

·       Support stock preparation for campaign and promotional activities.

5. Return & Reverse Logistics Management

·       Process and monitor product return activities through Email, OMS, and Cegid systems.

·       Review and approve return transactions according to company procedures.

·       Coordinate with warehouse and customer service teams to ensure efficient return handling.

·       Track and resolve return-related operational issues.

6. Cross-functional Coordination & Reporting

·       Liaise with marketplace platforms, logistics providers, warehouses, and internal stakeholders to support business operations.

·       Prepare operational reports and highlight key issues, risks, and improvement opportunities.

·       Support process improvement initiatives to enhance operational efficiency and accuracy.

·       Provide administrative and operational support for special projects assigned by the E-commerce team.

Qualifications

·       Bachelor’s degree in Business Administration, Marketing, E-commerce, Supply Chain, or a related field.

·       1–3 years of experience in E-commerce Operations, Marketplace Operations, Sales Administration, or related functions.

·       Hands-on experience with Shopee Seller Center, Lazada Seller Center, TikTok Shop, or similar marketplace platforms.

·       Proficient in Microsoft Excel (Pivot Table, VLOOKUP/XLOOKUP, data analysis).

·       Strong attention to detail and organizational skills.

·       Good problem-solving and coordination abilities.

·       Ability to work effectively in a fast-paced e-commerce environment.