E-Commerce Operations Specialist

Position Summary

The E-Commerce Operations Specialist is responsible for the day-to-day operations and performance of the Company's online sales channels, including the Company website, Shopify, Amazon, TikTok Shop, Walmart Marketplace, and other e-commerce platforms. This position supports product launches, manages online merchandising, coordinates promotional campaigns, monitors inventory availability, and analyzes sales performance to optimize customer experience and drive revenue growth.

The E-Commerce Operations Specialist works closely with the Sales, Marketing, Customer Service, and Operations teams to ensure accurate product information, timely order fulfillment, and successful execution of online initiatives.

Key Responsibilities

Shopify Store Management

• Manage the day-to-day operation of the Shopify store, ensuring products, collections, pricing, promotions, and content are accurate and up to date.

• Maintain product listings, inventory visibility, merchandising, and storefront organization.

• Coordinate product launches and seasonal updates across all online sales channels.

Customer Experience

• Optimize the online shopping experience to improve conversion, usability, and customer satisfaction.

• Manage customer service inquiries, returns, exchanges, and post-purchase communication.

• Identify opportunities to improve the customer journey from discovery through repeat purchase.

Order & Fulfillment Operations

• Coordinate order processing, shipping, fulfillment partners, and inventory availability.

• Monitor fulfillment performance and resolve operational issues.

• Support marketplace and retail platform integrations where applicable.

Conversion Rate Optimization (CRO)

• Improve website conversion through landing page optimization, merchandising, navigation, and checkout improvements.

• Conduct A/B testing and implement recommendations based on customer behavior and performance data.

• Collaborate with design and marketing teams to optimize campaigns and product pages.

Analytics & Business Performance

• Monitor e-commerce KPIs including conversion rate, average order value (AOV), customer lifetime value (LTV), cart abandonment, return rate, and revenue.

• Analyze website traffic, sales performance, customer behavior, and acquisition channels using Shopify Analytics, GA4, and other reporting tools.

• Produce regular reports with actionable insights to improve sales and operational efficiency.

• Forecast inventory demand and identify best-selling products and merchandising opportunities.

Marketplace & Platform Management

• Manage product listings and operations across marketplaces and sales channels such as Amazon, Faire, and other wholesale or retail platforms as applicable.

• Ensure consistent pricing, product information, and inventory synchronization across channels.

Automation & Systems

• Implement and manage Shopify apps, workflow automation, AI tools, and integrations to improve operational efficiency.

• Identify opportunities to automate repetitive tasks across customer service, fulfillment, merchandising, and reporting.

Preferred Skills

• Experience managing Shopify or similar e-commerce platforms.

• Strong understanding of e-commerce operations, merchandising, and conversion optimization.

• Knowledge of Shopify Apps, GA4, Google Merchant Center, Search Console, Klaviyo, and inventory management tools.

• Comfortable analyzing data and translating insights into actions that increase sales and improve customer experience.

• Highly organized, detail-oriented, and proactive with excellent problem-solving skills.

Physical Requirements

• Ability to work at a computer for extended periods.
• Ability to occasionally lift and move marketing materials weighing up to 25 pounds.

Work Environment

This position primarily works in an office environment and collaborates closely with the Marketing, Sales, and Product teams. Occasional travel may be required to attend trade shows, marketing events, product photoshoots, or other business-related activities.

Compensation & Benefits

• Annual base salary: $70,000–$75,000, based on qualifications and experience.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision insurance, subject to Company eligibility requirements.
• 401(k) retirement savings plan, if applicable.
• Business travel expense reimbursement in accordance with Company policy.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently require, or will require in the future, employer sponsorship to work in the United States?

Education:

• Bachelor's (Preferred)

Experience:

• Graphic design: 2 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person