E Commerce Operations Specialist

Role & responsibilities

• Manage day-to-day eCommerce website/platform operations, ensuring products, pricing and availability are accurately maintained.
• Coordinate with IT/Tech teams for website enhancements, fixes, UAT, testing and release validation.
• Monitor and reconcile online transactions/orders and prepare accurate periodic MIS reports for stakeholders.
• Track website performance through Google Analytics, including traffic, conversion trends and anomalies.
• Monitor CRM/customer journeys, including lead flow, drop-offs and exceptions, and coordinate timely resolutions.
• Track website/platform issues end-to-end, ensuring proper escalation, follow-up, closure and validation.

Preferred candidate profile

• 2+years of experience in E-commerce / Digital Commerce / Website Operations or related roles.
• Hands-on experience managing e-commerce platforms, product/pricing configuration, availability and online transactions.
• Strong experience in IT/Tech coordination, website enhancements, UAT, testing and release validation.
• Working knowledge of Google Analytics, CRM platforms and customer journey monitoring.