E-Commerce Operations Specialist

E-Commerce Operations Specialist Job Overview

Hanks Belts and Woolx are looking for a tech-savvy, detail-oriented E-Commerce Operations Specialist to join our team.

We're looking for someone who is comfortable with technology, learns new platforms quickly, pays close attention to detail, and isn't afraid to figure things out.

This is a hands-on position that works across several areas of our e-commerce business. The primary responsibility will be managing product setup and information within Shopify, while also supporting our third-party marketplace channels, including Amazon and TikTok Shop, and providing backup support for our mobile app.

If you're the type of person who enjoys learning new software, solving problems, keeping information organized and accurate, and becoming the "go-to" person for the systems you work with, we'd like to hear from you.

Responsibilities Shopify & Product Management

• Set up and maintain products within Shopify
• Create and manage product variants, pricing, images, descriptions, collections, tags, and other product information
• Maintain accurate and consistent product data across our Hanks Belts and Woolx stores
• Make product updates related to launches, promotions, pricing changes, inventory, and merchandising
• Manage and update product information within our WMS
• Identify and troubleshoot product, inventory, or data discrepancies
• Work with merchandising, marketing, warehouse, and other team members to ensure product information is accurate and up to date

Third-Party Marketplace Management

• Help manage and maintain our presence across third-party marketplaces, including Amazon, TikTok Shop, and other sales channels
• Set up and maintain products, listings, pricing, images, descriptions, promotions, and other marketplace information
• Monitor product listings for accuracy and identify listing errors, suppressed products, inventory discrepancies, or other issues
• Troubleshoot marketplace, inventory, integration, and order-flow issues
• Assist with new marketplace setup and integrations as additional sales channels are added
• Learn the backend systems, requirements, and best practices for each marketplace
• Work with internal teams and outside partners to ensure accurate and consistent product information across all sales channels
• Become an internal resource for third-party marketplace operations as these channels continue to grow

Previous Amazon, TikTok Shop, or other marketplace experience is a plus, but not required. We're looking for someone capable and willing to learn new platforms and take ownership of them.

Mobile App Support

• Serve as backup support for the mobile app powered by Fuego
• Learn the Fuego platform and assist with app updates, product merchandising, promotions, and other changes when needed
• Provide coverage when the primary team member responsible for the app is unavailable
• Help troubleshoot basic app-related issues and coordinate with Fuego support when necessary
• Potential lead on management of Hanks Belts Mobile App

What We're Looking For

• Strong computer and general technology skills
• Ability to learn new software and platforms quickly
• Excellent attention to detail
• Strong organizational and time-management skills
• Comfortable working with large amounts of product information and data
• Strong problem-solving and troubleshooting abilities
• Ability to manage multiple projects and responsibilities at the same time
• Comfortable working independently while also collaborating with multiple departments
• Strong Excel or spreadsheet skills
• Clear written and verbal communication skills
• Ability to work accurately and efficiently in a fast-paced environment

Experience

Previous e-commerce experience is preferred but not necessarily required.

Experience with Shopify, Amazon, TikTok Shop, other e-commerce marketplaces, mobile apps, WMS platforms, Excel, or similar systems is a plus.

More important to us is your ability to learn quickly, solve problems, stay organized, and become proficient with new technology.

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Requirements

Ability to Commute:
Endicott, NY 13760 (Required)

Ability to Relocate:
Endicott, NY 13760: Relocate before starting work (Required)

Work Location: In person

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Ability to Commute:

• Endicott, NY 13760 (Required)

Ability to Relocate:

• Endicott, NY 13760: Relocate before starting work (Required)

Work Location: In person